As the primary IT Support Specialist for the Edinburgh office, I provide comprehensive first and 2nd line support for all IT-related issues, both in-person and remotely. My 2nd line responsibilities at Johnston Carmichael include: Managing user accounts, permissions, and access controls on Active Directory, troubleshooting group policies, and ensuring that users have the appropriate permissions. Identifying and resolving network-related issues such as IP conflicts, router or switch… Show more As the primary IT Support Specialist for the Edinburgh office, I provide comprehensive first and 2nd line support for all IT-related issues, both in-person and remotely. My 2nd line responsibilities at Johnston Carmichael include: Managing user accounts, permissions, and access controls on Active Directory, troubleshooting group policies, and ensuring that users have the appropriate permissions. Identifying and resolving network-related issues such as IP conflicts, router or switch misconfigurations, or Wi-Fi connectivity problems. Investigating hardware failures or compatibility issues, checking server components, performing diagnostics, and arranging for hardware repairs or replacements when required. Show less

As an IT Support Technician at H&M, I provided technical assistance to over 400 employees. I have over two years of experience in this role, and I have developed a strong understanding of computer hardware and software, as well as IT tools and technologies such as Citrix Workspace, Windows, and Office 365.

Provided 1st Line Tech Support for Sony PlayStation products and servicesTroubleshooted and resolved customer issues related to PlayStation hardware, software, and servicesProvided technical assistance to customers over the phone, email, and chatEducated and informed customers about Sony PlayStation products and servicesEscalated complex issues to 2nd Line Tech Support for further assistanceMet and exceeded all performance goals and metrics