Information Technology Support Analyst
CurrentAs the primary IT Support Specialist for the Edinburgh office, I provide comprehensive first and 2nd line support for all IT-related issues, both in-person and remotely. My 2nd line responsibilities at Johnston Carmichael include: Managing user accounts, permissions, and access controls on Active Directory, troubleshooting group policies, and ensuring that users have the appropriate permissions. Identifying and resolving network-related issues such as IP conflicts, router or switch… Show more As the primary IT Support Specialist for the Edinburgh office, I provide comprehensive first and 2nd line support for all IT-related issues, both in-person and remotely. My 2nd line responsibilities at Johnston Carmichael include: Managing user accounts, permissions, and access controls on Active Directory, troubleshooting group policies, and ensuring that users have the appropriate permissions. Identifying and resolving network-related issues such as IP conflicts, router or switch misconfigurations, or Wi-Fi connectivity problems. Investigating hardware failures or compatibility issues, checking server components, performing diagnostics, and arranging for hardware repairs or replacements when required. Show less
