Stuart Lynch Email & Phone Number

Glasgow, Gb

Leading technical areas within Household claims including Travel Medical Assistance, Field Insurance Advisors and Supplier Oversight team to deliver good customer outcomes whilst providing • Indemnity control• Appropriate regulatory oversight of Third-Party Suppliers• Internal Quality Assurance• Operational Cost control

Glasgow, United Kingdom

Lead the development and execution of the specific account plans for the Nationwide partnership.Develop and maintain relationships across the Nationwide Business to ensure an open and transparent relationship.Ensure full engagement and visibility of the strategic partner brand values, priorities and challenges.Ensure that DLG adhere to contractual requirements, managing the relationship in a way that :-• Identifies and mitigates emerging risks• Minimises DLG performance related penalties and/or contractual termination rights.• Maintains focus on customer outcomesProactively identify strategic DLG themes affecting Brand Partners and manage the implementation of the relevant initiatives for Nationwide SchemesEffective ownership and management of risk control framework ensuring that DLG protocols are adhered to, including the identification, ownership and resolution of identified risks.Manage the migration of the Nationwide Home Insurance product from DLG to RSA ensuring a smooth customer journey whilst protecting the interests of DLG and maintaining strong relationships with Nationwide. Including • Establish an agreed governance for the project• Control budget in line with agreed cost• Facilitate key stakeholder communication and engagement in the process• Act as gatekeeper to all information shared with Nationwide and RSA ensuring all risk and compliance consideration and sign off is obtained• Represent DLG on Tri-partite calls.

Glasgow

Home Claims Site Manager Leads motivate and manage a department of 150 through 15 direct reports to meet key targets and business requirements on a consistent basis.Responsible for integration of First Notification of Loss and Resolution areas for Home claims end to end Journey dealing with major own brands such as Direct Line, Churchill and Privilege as well as prominent Partnership Brands Nationwide and RBS.Lead Operational contact to manage Nationwide Partnership ensuring key information and improvement activity was shared appropriately.Responsible for the management of budget for site liaising with Finance Business Partner to ensure required efficiency gains were achieved on an annual basis.Responsible for the implementation of end to end review of process improvements to ensure continuous improvement was embedded in the business including gaining support from stakeholders in key areas. Worked with offshore and business improvement areas to identify and support opportunities to off shore appropriate work.Deputised for SURGE controller during major weather events to support wider business in making key decisions at appropriate times.Business lead in review of off shore opportunity for first party claims including risk analysis, Training needs analysis, deployment and communication to the business

Glasgow

Leads motivate and manage a department of 120 through 12 direct reports to meet key targets and business requirements on a consistent basis.Responsible for one of the largest First Notification of Loss sites dealing with major brands such as Direct Line, Churchill and Privilege.Lead several key projects with in the area to deliver process improvements involving key senior managers and directors.Implemented change programme throughout business area during 2011 and 2012 including system change, training analysis and delivery, process optimisation and change to operating model.Responsible for development of technical capability of Team Leader group to competent level ensuring expertise in specific business critical areas.Business lead in review of off shore opportunity for first party claims including risk analysis, Training needs analysis, deployment and communication to the business.