University of Central Florida-Telecommunications and ITProject Manager/Technician2018–CurrentTechnicianAs a technician at the University of Central Florida, I carry out various tasks within my skill set at a high standard. Some tasks require that I travel to satellite locations around Central Florida area and plan my workload accordingly. I ensure that I have all parts required for the task to prevent unnecessary travel to solve issues and unnecessary costs. Some of my daily tasks include:• Install and maintain all telecommunications products to campus buildings• Install and maintain the copper and fiber optic infrastructure throughout the campus• Instruct customers in the use of copper and fiber optic products within campus• Read blueprints• Coach new beginners on the fundamental basics of inside and outside plant mechanicsProject Manager• Coordinate with the planning team to ensure best outcome of a project• Carry out site visits, analyze and manage project risk• Cost estimating and developing the budget• Control time management• Monitor progress• Quality inspections• Invoice management• Ensure customer satisfactionIT Event support coordinator• Coordinate telephone system providers services outside of the University• Maintain all inside plant and outside plant including Data centers• Support the University athletics department on all major events, (Football, Baseball and Basketball)• Support all university arena events (Concerts and special events)• Maintain inventory in support of all university events• Troubleshooting

Operational ManagerAs an Operations Manager, I was responsible for the day-to-day management of a team of 25+ Technicians within the southwest region of the United Kingdom (Wessex), approximately 9,200 square miles. My responsibilities included allocation of work, ensuring all fault and installation tasks were completed within the service level agreement of each customer’s provider. Ensured all company policies were adhered to and all members were following the health and safety guidelines. Other responsibilities included;• Supervised team members in the field on correct company procedures and guidelines• Carried out periodic safety checks on all team members• Controlled team inventory items and ensured correct vehicle documentation was carried• Supported the Area Manager with customer complaints • Project a workable timeline for all projects within the team’s area of operation• Attend area mangers’ meetings to ensure company policies and timelines were kept up to date• Implemented the Area Managers’ action plans• Produced workable and accountable charts for team productivityTechnicianAs a Technician at Openreach, I completed various tasks within my skill set at a high standard. I traveled to various locations around the area of responsibility within the agreed time allocation with customer and kept them informed of all progress allowing for a greater customer experience. • Installed and maintained all telecommunications products to homes and businesses • Installed and maintained the copper and fiber optic infrastructure throughout the country• Instructed customers in the use of copper and fiber optic products within homes and businesses• Completed tasks at height on telephone poles or ladders• Completed tasks in confined spaces underground • Coached new beginners on the fundamental basics they were taught in training, allowing them to achieve exceptional results in the field and better their carrier.

Her Majesty’s Forces (British Army)The British Army is the principal land warfare force of the United Kingdom. Since the end of the Cold War the British Army has deployed to several conflict zones, often as part of an expeditionary force, a coalition force or part of a United Nations peacekeeping operation.Manager (Sergeant), Warminster, UK, September 1988 – April 2012Appointed to manage and train soldiers the fundamental basics of telecommunications, allowing them to install and repair copper and fiber optic networks to high standard under pressure and implement a satellite communications system with minimal supervision install and maintain satellite communications systems with a value in excess of £20 million.• Frequency allocation and Defragmentation.• Copper voice/Data installation and management.• Fiber Optic installation and management. • Personnel instruction on vehicle use (Driving and Maintenance) • Fleet Management of Vehicles and equipment. • Warehouse Management.