Managing Director
CurrentGapcloud is a managed service provider of cloud based customer engagement and compliance solutions. Gapcloud also provides it's own contact centre Insights product portfolio which includes wallboards and BI reporting services. Based in Sydney, we have delivered over 150 contact centre related projects mainly across Australia and New Zealand as well as for clients in Singapore, South Korea, PNG, Hong Kong and the Middle East. We have particular skills and experience in the Microsoft UC and Teams space helping organisations optimise their customer engagement delivery and we specialise in integrating CRM and ITSM applications with our CCaaS platforms.