Stuart Mcfadden Email & Phone Number

Exmouth, GB

United Kingdom

• Carrying out full investigations into Direct and Portal PL and EL liability claims, providing detailed reports along with taking court compliant witness statements
• Representation in court along with managing witnesses throughout the whole witness journey
• Working with our company solicitors and insurers when not settled in house
• Training new team members and investigating serious claims on other territories.
• Regional support for the Health, Safety and Security Team
• Conducting internal audits, management reviews and specialized audits that test and validate the safe and secure environment

Exmouth, England, United Kingdom

• Ensuring a high standard of customer care was offered to all customers who visit the park, thereby reducing the opportunity for complaint to a minimum and increasing customer return rate. Following through with.
• Always following customer care standards and procedures to maintain the highest possible standards and to ensure that all team members and departments were all working towards the same goal
• Liaising with Department Managers concerning customer care issues relevant to their department.
• Replying to letters and emails received both on park & at Head Office regarding customer comments & complaints.
• Analyzing and reporting on a weekly basis face to face contacts, letters and emails received by both park and head office and reporting at weekly management meeting