Customer service professional with over 25 years of experience in culinary production and support with ten years retail experience and core competencies in:LeadershipExcellent customer serviceTalent managementCommunication, cost reductions in operationsProcess improvementStudied Organizational Leadership as an undergraduate student at Fordham’s School of Professional and Continuing Studies as a means to master the skills required to be an effective leader in any field; Undertook specialized courses in entrepreneurship, public relations, mediation, negotiation, and alternate dispute resolution; Professional career mostly in the food service industry with a passion for helping people of all ages to achieve goals and surpass what they think is possible for themselves professionally, as well as personally; Earned M.B.A. in Business Administration at Mercy College to expand knowledge of essential business skills in decision-making, identifying problems, evaluation of options and implementation of recommended solutions; Able to communicate effectively with superiors, subordinates, and the public; Prepared to lead in many sectors and organizations, including sports-focused youth development programs, business, educational institutions, and non-profit organizations.