As the COO of Property Management Inc. (PMI), I leverage my 20+ years of global operations leadership experience to drive strategic change and deliver transformational solutions for clients. PMI is a leading provider of property management services for residential and commercial properties across the US.My core competencies include process improvement, change project management, strategic transformation, and customer experience (CX). I have a proven track record of leading teams to achieve business objectives, optimize performance, and enhance client loyalty and retention. I am also a certified change manager and have lived and worked in Europe, Asia Pacific, and the US, gaining valuable cross-cultural and cross-functional insights and skills. I am passionate about creating innovative solutions that elevate PMI's reputation and revenue in the competitive property management industry.