Stuart Mobley Email & Phone Number

● Responsible for administrative tasks that include greeting patients while coordinating office traffic, screening phone calls, photocopying, faxing, preparing patient files for the next day, maintaining the patient electronic and hard copy filing system. ● Efficient with information retrieval while remaining HIPAA compliant.● Ordered, maintained and stocked all office supplies.● Routinely scheduled appointments for patients that are requested either by phone or from within the… Show more ● Responsible for administrative tasks that include greeting patients while coordinating office traffic, screening phone calls, photocopying, faxing, preparing patient files for the next day, maintaining the patient electronic and hard copy filing system. ● Efficient with information retrieval while remaining HIPAA compliant.● Ordered, maintained and stocked all office supplies.● Routinely scheduled appointments for patients that are requested either by phone or from within the Vision Center; processed cancellations, revisions, and information updates on changes with insurance.● Collected and filed various insurances and follows up on all relevant issues.● Provided expertise and recommendations to customers when selecting the right material of lenses and features needed for their lifestyle.● Delivered admirable customer service and fostered consumer fulfillment in a fast-paced environment. Structured and executed several frontline initiatives, which cumulatively decreased customer wait time.● Sought by management to do projects or help in another area when a dependable person was needed. ● Awarded multiple times for providing great and friendly service to the customer.● Directed and guide customers to the appropriate area for the product they were looking for. Show less

Handled the benefits operations for multiple clients ranging from 300 to 3000 active employees via inbound calls.Answered inbound call and emails to maintain the service level agreement set forth by the company. Processed manual benefit elections and terminations via the assigned HRIS systems.

Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.Identified and escalate priority issues per Client specifications while redirecting problems to appropriate resource.Organized ideas and communicate oral messages appropriate to listeners and situations.Disposition calls for tracking and reporting to field during escalations calls.Contacted the appropriate parties to research and/or provide… Show more Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.Identified and escalate priority issues per Client specifications while redirecting problems to appropriate resource.Organized ideas and communicate oral messages appropriate to listeners and situations.Disposition calls for tracking and reporting to field during escalations calls.Contacted the appropriate parties to research and/or provide information on customer issues to expedite high quality customer service.Responsible for creating, maintaining and improving customer relationships while interacting with customers and other Home Depot associates.Resolved general and complex customer service issues requiring research using various records and resources.Scheduled appointments for various products along with coordinating with the customers and sales consultant. Show less

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

Bachelor’S Degree, Sociology

Associate’S Degree