Increased Learning Partner (distributor) network from 14 providers in 9 territories (2006) to +250 in +50 territories (FY2020)High profile accreditations (B2B and B2G) included: United Nations, PepsiCo, China National Offshore Oil Corporation (CNOOC), AGIP, Ministry of Education (UAE), TATA Projects, Emirates Global Aluminium, Abu Dhabi Polytechnic, Institut Teknologi Petroleum PETRONAS (INSTEP) and Larsen & ToubroInternational candidates rose from 6% of £2.1M (FY2006) turnover… Show more Increased Learning Partner (distributor) network from 14 providers in 9 territories (2006) to +250 in +50 territories (FY2020)High profile accreditations (B2B and B2G) included: United Nations, PepsiCo, China National Offshore Oil Corporation (CNOOC), AGIP, Ministry of Education (UAE), TATA Projects, Emirates Global Aluminium, Abu Dhabi Polytechnic, Institut Teknologi Petroleum PETRONAS (INSTEP) and Larsen & ToubroInternational candidates rose from 6% of £2.1M (FY2006) turnover to +75% of £9.6M (FY2020) turnover. Formal recognition of the qualifications either being used as benchmarks and enshrined within legislation in the UAE, Bahrain, Saudi Arabia, Qatar, Trinidad and Tobago, Brunei, South Africa and Kenya. Widespread adoption by international OSH professional bodies leading to their membership.Implemented a BI tool to monitor international activity efficiently, and enhanced the organisations view of visually interpreting data.Successfully launched new products (International Diploma, Health & Safety at Work, and International Construction) into multiple marketsDeveloped a mechanism to leverage the NEBOSH Alumni as Ambassadors in key markets (B2C)Introduced Arabic, Spanish, Portuguese, French, Mandarin, Turkish & Russian versions of qualificationsRe-structured a team adding UK market development to the department for employer and Learning Partner (distributor) engagement using the lessons gained from taking a similar approach internationally to identify commercial opportunities.Promoted to Director of Relationship Management October 2016. Show less

Successfully developed and structured a team that defined and delivered the international market development strategy in a complex multi-stakeholder environment whilst maintaining brand integrity. This included detailed market and sector analysis so that resources could be allocated to maximize impact.Developed and implemented processes to consistently capture and report international market intelligence.Implemented a Customer Relationship Management (CRM) system so that… Show more Successfully developed and structured a team that defined and delivered the international market development strategy in a complex multi-stakeholder environment whilst maintaining brand integrity. This included detailed market and sector analysis so that resources could be allocated to maximize impact.Developed and implemented processes to consistently capture and report international market intelligence.Implemented a Customer Relationship Management (CRM) system so that external contact could be recorded and tracked effectively.Instrumental in driving change across the organisation to ensure that NEBOSH evolved taking its international activity into consideration for all aspects of the business.Regularly presented to the Board of Trustees contributing to the wider organisation strategy.Maximized access to public funding where locally available, such as education levy schemes in the Middle East.Expanded the Learning Partner (distributor) network, which directly increased income significantly.Lobbied large multi-national employers and employer driven organisations such as trade bodies and unions to explore commercial opportunities. Other bodies included government educational and regulatory ministries (at minister level) to gain formal recognition of qualifications and local awareness.Collaborated closely with Marketing Department to organise overseas exhibitions, trade fairs, and international Alumni events. Show less

Exclusively represented Taiwanese, Turkish & Greek yarn principals in the UKDeveloped and expanded business with the difficult trading conditions within the domestic market especially in the volatile textile tradeFocused on specialty yarns for niche applications such as geo-textiles and food usesInitially 100% new business with high customer retentionCovering the entire UK, targeting predominantly OEM’sSold to Fashion, Food, Medical and MOD… Show more Exclusively represented Taiwanese, Turkish & Greek yarn principals in the UKDeveloped and expanded business with the difficult trading conditions within the domestic market especially in the volatile textile tradeFocused on specialty yarns for niche applications such as geo-textiles and food usesInitially 100% new business with high customer retentionCovering the entire UK, targeting predominantly OEM’sSold to Fashion, Food, Medical and MOD industriesResponsible for all commercial aspects including technical support, troubleshooting and logistics. Show less

Development of new businessDealt with all commercial aspects of the business, supplier issues, credit control, etc.Successfully converted from a fashion orientated elastic supplier to an industrial and medical lead customer baseSales were modest at only £100K per annum with a fragmented customer base, but these increased to nearly £180K having secured contracts within the medical industryManagement of all staff

Responsible for not only African territories but also under developed UK agencySpent approx. 4 months per year in AfricaGenerated leads from company database and own market knowledgeDealt with high profile stakeholders including, the UNHCR, government ministers, ambassadors, plant managers etc.Targeted countries which had development aid and reinvestment moniesManaged projects and tendersAfter original capital equipment sell look to develop… Show more Responsible for not only African territories but also under developed UK agencySpent approx. 4 months per year in AfricaGenerated leads from company database and own market knowledgeDealt with high profile stakeholders including, the UNHCR, government ministers, ambassadors, plant managers etc.Targeted countries which had development aid and reinvestment moniesManaged projects and tendersAfter original capital equipment sell look to develop service & spares contractsSales forecasting, presentations, and investigating new developing marketsTravelled 22 African countries including challenging areas such as Angola, Mozambique, Ethiopia & EritreaDeveloped the companies website Show less

Increased sales by 120% Placed in total control of all sales for the Miami operation, covering the whole of Southern FloridaMaximised existing customer base, paying particular attention to specialised requirements of the cruise industryDesigned and populated a fully computerised CRM sales system to keep track of sales and potential customersCompetitive quoting to develop new business, visiting clients and maintaining customersGiven an 18 month non-renewable… Show more Increased sales by 120% Placed in total control of all sales for the Miami operation, covering the whole of Southern FloridaMaximised existing customer base, paying particular attention to specialised requirements of the cruise industryDesigned and populated a fully computerised CRM sales system to keep track of sales and potential customersCompetitive quoting to develop new business, visiting clients and maintaining customersGiven an 18 month non-renewable contract due to US immigration laws decided to return to the UK despite an offer from a local competitor Show less

In control of the shipping department dealing mainly with Africa & IndiaExtensive Letter of Credit experienceAbility to handle cross trade shipment due to the nature of the businessA tremendous amount of organisation involved between supplier, inspection agencies (SGS & Bureau Veritas), forwarders, and eventually the end client, thus ensuring smooth transit of the goods and complete customer satisfactionControlled stocks of both yarn and fabric held in the UK… Show more In control of the shipping department dealing mainly with Africa & IndiaExtensive Letter of Credit experienceAbility to handle cross trade shipment due to the nature of the businessA tremendous amount of organisation involved between supplier, inspection agencies (SGS & Bureau Veritas), forwarders, and eventually the end client, thus ensuring smooth transit of the goods and complete customer satisfactionControlled stocks of both yarn and fabric held in the UK using a fully computerised system Show less

Direct, consolidations, and third party shipments were handled on an antiquated manual system which was later computerised.Preparation of all documentation for both import & export consignmentsAWB rating, ATA/EEC carnets and ammeter accounting – all of the skills required for a busy airfreight office