Providing IT services & leadership for LRQA Nettitude delivering security solutions & Services to FTSE 250 companies. • Appointed as Global Head of IT reporting directly to the CTO• Leadership and management of a team of 12+ staff, with diverse backgrounds & skills-based globally• Budget Management over CAPEX and OPEX.• Definition and execution of infrastructure roadmaps and strategies, aligned to business requirements• Recruitment, appraisal, training, and development… Show more Providing IT services & leadership for LRQA Nettitude delivering security solutions & Services to FTSE 250 companies. • Appointed as Global Head of IT reporting directly to the CTO• Leadership and management of a team of 12+ staff, with diverse backgrounds & skills-based globally• Budget Management over CAPEX and OPEX.• Definition and execution of infrastructure roadmaps and strategies, aligned to business requirements• Recruitment, appraisal, training, and development of technical support teams• Designed, led, and migrated Nettitude users from on Prem to Azure & M365 E3 with E5 security licensing• Improved security with CA Rules, DLP, MFA, and ATP.• Designed and implemented an immutable backup solution protecting against Ransomware. Key achievements and business outcomes include:• Successful migration from on Prem to M365/Azure (Modern Workplace) with no downtime or disruption to Nettitude.• Successful implementation of Mimecast for email security & Zscaler for internet and private access• Led and delivered CE & CE+ accreditation Show less

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Providing IT services & leadership for SCC, delivering solutions & Services to FTSE 100 & FTSE 250 companies.Key achievements and business outcomes include:- SLAs and KPIs met for 180 customers with zero service credits awarded.- Introduced shift patterns (UK teams) to ensure business continuity outside of core working hours.- Reduced high staff turnover, enabling knowledge, experience, and skills to remain in the business.- Record business turnover (£2.3bn - 2020) and… Show more Providing IT services & leadership for SCC, delivering solutions & Services to FTSE 100 & FTSE 250 companies.Key achievements and business outcomes include:- SLAs and KPIs met for 180 customers with zero service credits awarded.- Introduced shift patterns (UK teams) to ensure business continuity outside of core working hours.- Reduced high staff turnover, enabling knowledge, experience, and skills to remain in the business.- Record business turnover (£2.3bn - 2020) and profit margin £30.7million.- Negotiated, rationalised, and optimised licensing, reducing Opex costs by 20% for the business.- Rationalised DC Infrastructure covering virtualisation and storage in private cloud platforms leading to a 15% reduction in maintenance workloads.- Designed and Implemented Customer Patch Management services through Ivanti and Intune providing automated patching services to 30+ customers across desktops and application environments increasing annualised revenue by circa £310k in first year of operations.Role- Management of 180 customers, over 50K servers (physical/virtual), 10K Network devices, and 20 Pb of data across 3 DCs.- Leadership of onshore/offshore global technical support, operation delivery, governance, operational managers and teams. Accounting for 110+ FTE across the datacentre services portfolio service offerings.- Definition and execution of infrastructure roadmaps and strategies aligned to business requirements.- Onboarded on-prem and cloud services for new customers including Imperial Brands Group, RAC, Co-op, Country Wide, & Legal and General.- C suite customer interaction and management for major P1 and P2 incidents.- Responsible for producing and presenting business cases to senior executive board level stakeholders for business investment and development, ranging from internal and customer technologies to new service modelling and delivery.- Overseen Cybersecurity integration/implementation of Qualys. Show less

Providing IT services & leadership for UKPN IT Operations for 7,500 staff serving 8.2 million customersKey achievements and business outcomes include:- Overseen the sizeable migration from Rackspace to Azure for hosted services without service disruption.- Supervised the large migration of M365 from Silver Sands to IBM without service disruption.- Managed the hosted infrastructure migration from CGI datacentres to IBM datacentres without service disruption.- Improved… Show more Providing IT services & leadership for UKPN IT Operations for 7,500 staff serving 8.2 million customersKey achievements and business outcomes include:- Overseen the sizeable migration from Rackspace to Azure for hosted services without service disruption.- Supervised the large migration of M365 from Silver Sands to IBM without service disruption.- Managed the hosted infrastructure migration from CGI datacentres to IBM datacentres without service disruption.- Improved resilience, removing single points of failures in the infrastructure and ensuring high availability.Role- Full remit for UK Critical National Infrastructure (CNI) covering on-premises system infrastructure, cloud (Azure/AWS), and compliance across all services for UKPN.- Project leadership and delivery, migrating hosted solutions from CGI, Silver Sands, SI, and TSC to IBM.- Definition and execution of infrastructure roadmaps and strategies aligned to business requirements.- Leadership, management, and motivation of a team of 50+ staff with diverse backgrounds & skills- Leadership, management, and overseeing third-party support from a dedicated supplier (CGI)- Cloud (Azure) and on-premises solutions improved and managed to supply IT Services to UKPN.- Planned and implemented Mist.IO to manage Azure optimisations.- Built a good working relationship with the security and architecture team, streamlining working practices.- Key member of the CAB, ensuring minimal impact on the business with high-profile changes. Show less

Responsible for IT infrastructure, leadership, and change management within INGEUS (RRP), servicing circa 30,000 + service users.Key achievements and business outcomes include:- Introduced a more streamlined approach to Change Management, ensuring testing & verification.- Achieved quick remediation from a PSN IT Health Check, ensuring continued connectivity.- Introduced documentation standards and policies for staff to produce equal work outputs.- Ensured the… Show more Responsible for IT infrastructure, leadership, and change management within INGEUS (RRP), servicing circa 30,000 + service users.Key achievements and business outcomes include:- Introduced a more streamlined approach to Change Management, ensuring testing & verification.- Achieved quick remediation from a PSN IT Health Check, ensuring continued connectivity.- Introduced documentation standards and policies for staff to produce equal work outputs.- Ensured the ISO27001 audit was passed successfully and essential lead member for GDPR compliance.- Introduced new processes for devices out of compliance to accreditor satisfaction.- Ensured a stable, robust, resilient service for 2500 staff and 30,000+ users, across 15+ sites.Role- Appointed as Head of Infrastructure & Operations, reporting directly to the IT Delivery Director within INGEUS RRP- Full remit for system infrastructure and compliance across all devices on secure RRP networks- Implement processes within the ITIL (v3) Framework to ensure governance for audits.- Definition and execution of infrastructure roadmaps and strategies aligned to business requirements.- Leadership, management, and motivation of a team of 15+ staff with diverse backgrounds & skills- Project leadership and delivery, including project planning, scope, budgeting, and implementation.- Recruitment, appraisal, training, and development of crucial infrastructure & technical support teams Show less

Responsible for all Cloud IT infrastructure and leadership within the UK Foreign Ministry (FCOS)Key achievements and business outcomes include:- Led and formed a cohesive team which improved and stabilised vital infrastructure components.- Championed the lifecycle for new toolsets, reducing the cost of excessive staff & realising the benefit.- Created automation from processes to implementation for the monthly patching cycle.- Delivered savings of over £270k via the… Show more Responsible for all Cloud IT infrastructure and leadership within the UK Foreign Ministry (FCOS)Key achievements and business outcomes include:- Led and formed a cohesive team which improved and stabilised vital infrastructure components.- Championed the lifecycle for new toolsets, reducing the cost of excessive staff & realising the benefit.- Created automation from processes to implementation for the monthly patching cycle.- Delivered savings of over £270k via the consolidation of licenses and renegotiation with 3rd parties- Established strong internal relationships with change management teams, realising transformation.- Key leader in delivering ISO27001 and GDPR compliance.Role- Appointed as the Head of Infrastructure, reporting directly to the Head of Operations within the FCDOS- Full remit for system infrastructure and compliance across all devices on secure FCDOS networks.- Provision via FCDOS of hosting to various government & commercial bodies, at home & overseas.- Definition and execution of infrastructure roadmaps and strategies aligned to organisation needs.- Leadership, management, and motivation of a team of 25+ staff with diverse backgrounds & skills.- Project leadership and delivery, including project planning, scope, budgeting, and implementation.- Led migrations from a private cloud (on-site hosted) to public cloud Azure with no service impact.- Managed and oversaw public cloud to public cloud migration of services with no service impact.- Full management of outsourcing small work projects which deliver service to FCDOS. Show less

Responsible for all infrastructure & service management, delivering mission-critical and secure IT.- Appointed as Head of IT, reporting to the Theatre Director and the CIO- Acted as CIO as required (holiday), delivering enhanced IT infrastructure, technology & security solutions.- Leadership of 30+ staff, distributed across service desk, networks, and infrastructure disburse globally.- Project lifecycle management and delivery, covering scope, budgets, initiation, and… Show more Responsible for all infrastructure & service management, delivering mission-critical and secure IT.- Appointed as Head of IT, reporting to the Theatre Director and the CIO- Acted as CIO as required (holiday), delivering enhanced IT infrastructure, technology & security solutions.- Leadership of 30+ staff, distributed across service desk, networks, and infrastructure disburse globally.- Project lifecycle management and delivery, covering scope, budgets, initiation, and deployment.- Full remit for support contract management, license negotiations and budgets worth over £11.5m- Championed the technology refresh/upgrade of £1.9m systems without service disruption to users.- Planned, documented and delivered the consolidation of two data centres into one single location.- Responsible for recruitment, appraisals, and training for staff members Show less

Responsible for all aspects of client-facing consultancy, delivering business-critical IT / IS services • Appointed as Senior Consultant, reporting directly to the Infrastructure Manager on IT service issues• Focused on collaborative engagement with the end client (NATO), delivering enhanced technology• Oversaw the provision of 3rd line support services and mission-critical support to over 8000+ users• Co-ordinated Server Builds, Installs and Decommissioning including Dell… Show more Responsible for all aspects of client-facing consultancy, delivering business-critical IT / IS services • Appointed as Senior Consultant, reporting directly to the Infrastructure Manager on IT service issues• Focused on collaborative engagement with the end client (NATO), delivering enhanced technology• Oversaw the provision of 3rd line support services and mission-critical support to over 8000+ users• Co-ordinated Server Builds, Installs and Decommissioning including Dell R710, HP G5 and G6• Virtual Centre (VSphere) management of over 2000 nodes using Esx 5.1 technology and solutions• Undertook successful NetApp management and administration activities, using 2040, 3210 & 3170• Led the Windows XP to Windows 7 migration project, delivered across a network of 2000+ devices• Shift work including night shifts to support critical services. Show less

Responsible for all aspects of service consultancy, delivering business-critical services & support.• Appointed as Service Consultant, reporting directly to the Chief Technology Officer (CTO)• Consultancy role, advising in a technical capacity, engaging collaboratively with the sales function• Provision of in-depth technical solutions for SME sector clients, in addition to 3rd line support activity• Client-facing leadership, delivering IT solutions to a portfolio of 20… Show more Responsible for all aspects of service consultancy, delivering business-critical services & support.• Appointed as Service Consultant, reporting directly to the Chief Technology Officer (CTO)• Consultancy role, advising in a technical capacity, engaging collaboratively with the sales function• Provision of in-depth technical solutions for SME sector clients, in addition to 3rd line support activity• Client-facing leadership, delivering IT solutions to a portfolio of 20 companies and major customers• VSphere 5 administration, Exchange 2003/2007/2010, Hyper V administration and DPM backups• Led the design, documentation, and deployment of an innovative new print solution for a hotel chain• Successfully provided business-critical support for over 3000+ users, delivering 1st – 3rd line support Show less

(Formerly Vizada) Responsible for overseeing & ensuring support for NATO’s CIS capabilities, multi-location delivery.• Appointed as Infrastructure Lead, reporting directly to the Theatre Manager, advising on IT issues• Full remit for budget management in excess of £3.9m, controlling technology refresh & upgrades• Leadership, management and motivation of a team of 15+ staff, delivering mission-critical support distributed to multiple global locations• Effective vendor… Show more (Formerly Vizada) Responsible for overseeing & ensuring support for NATO’s CIS capabilities, multi-location delivery.• Appointed as Infrastructure Lead, reporting directly to the Theatre Manager, advising on IT issues• Full remit for budget management in excess of £3.9m, controlling technology refresh & upgrades• Leadership, management and motivation of a team of 15+ staff, delivering mission-critical support distributed to multiple global locations• Effective vendor management & control, working collaboratively with 3rd party suppliers / vendors• Championed team initiatives to increase productivity and closer integration between sub-teams• Led creation of a test environment, ensuring upgrades and tests were conducted before ‘Go Live’ Show less

Responsible for the provision of top-level infrastructure services and support, delivering IT services• Appointed as Infrastructure Lead to engage with a portfolio of users, including infrastructure updates• Team leadership and motivation, including guiding the team through business acquisition by Astrium• Management of Telephony and video conferencing systems including Cisco Call manager and PABX

Remote Desktop and Remote Assistance.Manages Over 1000 nodes including clusters.ITIL environment.Encryption management, security policies and tunnelling.Cisco switch and router configuration and maintenance.Server Management and troubleshooting.Liaison with 3rd Party Company for the management of the Infrastructure.HP Open View Operations for Windows Web Console.HP Open View Service Desk.System Centre Configuration Manager.WSUS.Switch and Router… Show more Remote Desktop and Remote Assistance.Manages Over 1000 nodes including clusters.ITIL environment.Encryption management, security policies and tunnelling.Cisco switch and router configuration and maintenance.Server Management and troubleshooting.Liaison with 3rd Party Company for the management of the Infrastructure.HP Open View Operations for Windows Web Console.HP Open View Service Desk.System Centre Configuration Manager.WSUS.Switch and Router security.Integrated Lights Out 2, onto servers. Trouble-shooter for the expert IT personnel at Posts and Embassies. Show less

Remote assistance and remote desktop.WSUS, Server Hardening, Firewall configurationITIL environment working on a confidential network.Server administration, architecture, management and troubleshooting.Outlook 2003 and 2007, configuration, maintenance.Installation and configuration of Active Directory, DNS, DHCP, IDS combine with ACL. Installation and configuration of hardware and software local and over a network.Network connectivity, TCP/IP, IPX/SPX, Wireless and… Show more Remote assistance and remote desktop.WSUS, Server Hardening, Firewall configurationITIL environment working on a confidential network.Server administration, architecture, management and troubleshooting.Outlook 2003 and 2007, configuration, maintenance.Installation and configuration of Active Directory, DNS, DHCP, IDS combine with ACL. Installation and configuration of hardware and software local and over a network.Network connectivity, TCP/IP, IPX/SPX, Wireless and Netbeui. OSI model.Data recovery from server back ups.VM Ware workstation and server.Encryption refills.Supported over 26,000 users with 2nd/3rd line faults and applications.Blackberry Enterprise Server configuration, and maintenance.NT4, XP and Vista application and server support.System Centre Configuration Manager.Server clustering maintenance Failover and Load Balancing. Show less

Promoted to Senior Management 2007.Assisted in the development of junior managers/team member careers.Managed 15 members of the department being the focal point for escalations.Managed shifts, meetings and training for the department members.Project cycle delivery within budget and time constraints.Managing budgets on hardware and software.Improving and maintaining disaster recovery and security procedures.Writing and maintaining documentation on procedures and… Show more Promoted to Senior Management 2007.Assisted in the development of junior managers/team member careers.Managed 15 members of the department being the focal point for escalations.Managed shifts, meetings and training for the department members.Project cycle delivery within budget and time constraints.Managing budgets on hardware and software.Improving and maintaining disaster recovery and security procedures.Writing and maintaining documentation on procedures and protocols. Show less