Stuart Rowson Email & Phone Number

Norwich, England, Gb

Norwich, England, Gb

ISMS Auditor (ISO27001)

Self employed ISO 27001 auditor, implementer and consultant.

Norwich, United Kingdom

Outsourced IT service for over 250 clients and thousands of end users. Clients included solicitors, private medical practices, offshore renewable energy industry, airports and the finance industry. Managing IT infrastructure, software, maintenance of hardware, liaising with third party suppliers, providing on-site support and proactive monitoring. Stakeholder management - meeting with clients to design and implement technical solutions to problems. Managing 450 servers hosted in the in-house data centre and on-client sites. ISO 27001 ISO 9001 accredited company - adhering to strict security controls to ensure that best practice is always followed to ISO 27001 standard. Responsible for maintenance of servers, firewalls and software. Ensuring best available firmware is installed and maintaining WSUS. Data recovery and ensuring that backup solutions are regularly tested.Providing training and shadowing for first line engineers.

Norwich, United Kingdom

Main contributor to the development of the business security strategy. Specifically tasked with improving the overall security of the company.Responsible for ensuring that backup and restore systems are managed and operational at all sites and at all times. Confirming that these systems are tested periodically and that the disaster recovery plan is fully robust. Developing training documentation and providing on the fly training on bespoke software and best working practices. Responsible for ensuring that IT support documentation is current and that IT procedures are in place to account for every possible incident. Providing in house IT support to a global offshore engineering company with UK offices in Norwich, Aberdeen and Cambridge together with a number of overseas offices and engineers working remotely offshore around the world.Liaising with third party companies providing outsourced services. Responsible for ensuring that backup and restore systems are managed and operational at all sites and at all times. Confirming that these systems are tested periodically and that the disaster recovery plan is fully robust. Responsible for monitoring costs for hardware, software and consumable items ensuring the best commercial arrangement for the company.

Norwich, United Kingdom

Tasks included; Microsoft Exchange administration, troubleshooting software/hardware issues, software installations, setting up Group Policies/permissions in Active directory and liaising with Third Party companies to arrange maintenance of hardware.

Leeds, United Kingdom

AQL is a Leeds based telecoms company, data centre operator and provider of VoIP, SMS and colocation solutions to clients throughout the UK including 25 of the FTSE 100 companies and the MOD.Responsible for improving processes and procedures based on the ITIL framework, streamlining operations and enhancing productivity amongst the different tiers of support.Leading a team of 5 IT support engineers (First & Second Line), providing individual coaching with a focus on improving the customer experience and technical competency.Reporting directly to the board and CEO, making recommendations on business IT policy and people strategy.I was chosen to represent the company as the Technical Lead at the Barcelona MWC (Mobile World Congress) in February 2014. I have undergone British Government National Security Vetting (NSV) clearance.

Leeds, United Kingdom

Reapit Ltd is the largest provider of software in the UK (overall market share holders) and IT solutions (website/server hosting) to estate agents. After only 9 months in a First Line Support role, the management recognized my leadership potential and promoted me to a team leader position.Responsible for reporting to account managers regarding client issues and providing technical resolutions to their problems.Managed a team of 8 people, ensuring that procedures were properly followed, SLA’s were met and excellent case quality was maintained.Provided feedback to senior management on areas that could be improved and made more efficient.Set individual targets for team members in order to motivate them; these were reviewed on a monthly basis.Identified areas of weakness in team members and sought to improve these by ensuring correct training was undertaken to overcome them.