Stuart Scott Email & Phone Number

Grande Prairie, Alberta, Canada

• Increased organizational efficiency, boosting clinical time by 20% and administrative time by 50% through process and system design changes.• Designed, developed, and implemented real-time data collection and reporting systems, making accurate data more accessible and enabling faster, better decision-making via intuitive dashboards.• Standardized work processes and introduced clear visual systems, increasing efficiency for clinical and administrative teams.• Improved patient experience by identifying opportunities to enhance service and reduce wait times.• Instigated an automated feedback loop for inaccurate data, ensuring real-time data accuracy and identifying training needs for end users.• Facilitated training to build in-house expertise, awareness, and staff confidence.• Project-managed the EMR changeover for multiple PCNs.• Conceptualized, planned, managed, and implemented initiatives such as virtual appointments, self-referral, eBooking, eReferral, specialized clinics, and team-based care.• Oversaw all major projects for 6+ years, with a focus on quality improvement, increased patient satisfaction, better health outcomes, cost reduction, and service expansion.

Alberta, Canada

• Designed, developed, and implemented database, system, and booking processes for North Zone Chronic Disease Management.• Enabled access to data for a holistic view of operations.• Overhauled materials and facilitation methods for patient group sessions.• Drafted and delivered training and technical manuals.• Managed human, financial, and physical resources daily, including direct line management of staff at multiple sites. Responsibilities included scheduling, time approval, attendance management, performance management, appraisals, coaching, discipline, and recruitment across a large geographical area.

Canterbury, England, United Kingdom

• Implemented eReferral and eBooking systems for outpatient appointments across 3 main hospitals and 16 satellite sites, leading to:Reduced wait times, improved patient experience, increased efficiency of referrals, reduced no-shows• Surpassed, national targets and achieved significant cost savings.• Enhanced patient experience and health outcomes.

Canterbury, England, United Kingdom

Developed and implemented the new Transient Ischemic Attack (TIA) service ensuring TIA patients were fully booked as Day Cases within 24hrs of referral. Established new Thrombolysis multi-disciplinary meeting (MDM). Ensured effective patient pathway management within the relevant access target times for all patients. Managed receptionists and administrative staff.

Canterbury, England, United Kingdom

Established and developed the award-winning Thyroid Multi-disciplinary team. Organized the main MDM for Lung within the Trust, supported by two further ‘feeder’ diagnostic MDM’s at other hospitals. Validated and tracked all patients diagnosed with Lung cancer, from referral through their pathway to treatment and ensured the outcomes/treatment plans progressed in accordance with the national and local cancer targets.

Canterbury, England, United Kingdom

Provided professional leadership to all administrative and clerical staff within the department. Ensured outpatient targets were achieved. Dealt with complaints for both internal and public members. Undertook recruitment and induction of new staff and ensured that regular appraisal and appropriate development plans were in place.