Stuart Sims Email & Phone Number

Cape Town Area, South Africa

Cape Town Area, South Africa

Century City - Cape Town

* Set up customers accounts in a Test and Stagging environment.* Ensure that all account activations, password resets and the -addition of user preferences are done promptly and in line with company procedures.* Provide support to customers using all DataCash Acquirer Support Systems and Gateways.* Resolve login problems and IP filtering problems.* Ensure that any anomalies returned in the DataCash error report are investigated and the client contacted accordingly.* Updating… Show more * Set up customers accounts in a Test and Stagging environment.* Ensure that all account activations, password resets and the -addition of user preferences are done promptly and in line with company procedures.* Provide support to customers using all DataCash Acquirer Support Systems and Gateways.* Resolve login problems and IP filtering problems.* Ensure that any anomalies returned in the DataCash error report are investigated and the client contacted accordingly.* Updating information and following up on queries.* Ensure that all notifications are updated on Reporting.* Escalated incidents which require feedback from Operations or Development are followed up on, and the client kept informed with regards to the progress.* Ensure that all daily tasks assigned are actioned within the SLA and check reports for correctness * Check full card number access requests forms and set up as required.* Check all systems once rollout is completed and report any errors to the Department Manager.* Ensure that all telephone calls are answered in a professional manner.* Ensure that incidents are created, and correctly updated, for any queries received via phone.* Make sure that all incidents are responded to within the required SLA.* Update incidents with the information that is accurate and informative to prevent incidents from going back and forth.* To accurately understand any client requests, identify the problem, action appropriately, supply information in a concise and professional manner.* At all times display professionalism when dealing with internal and external customers.* Extensible Markup Language (XML) investigations and trouble shooting * User Acceptance Testing* Offer 2nd line technical support to all White Label Acquires, Merchants and Internal Departments.* Knowledge sharing and Training assistance* Department 2IC when Team Leader is not available. Show less

Century City - Cape Town

* Set up customers accounts in a Test and Stagging environment.* Ensure that all account activations, password resets and the -addition of user preferences are done promptly and in line with company procedures.* Provide support to customers using all DataCash Systems and Gateways.* Resolve login problems and IP filtering problems.* Ensure that any anomalies returned in the DataCash error report are investigated and the client contacted accordingly.* Updating information and… Show more * Set up customers accounts in a Test and Stagging environment.* Ensure that all account activations, password resets and the -addition of user preferences are done promptly and in line with company procedures.* Provide support to customers using all DataCash Systems and Gateways.* Resolve login problems and IP filtering problems.* Ensure that any anomalies returned in the DataCash error report are investigated and the client contacted accordingly.* Updating information and following up on queries.* Ensure that all notifications are updated on Reporting.* Escalated incidents which require feedback from Operations or Development are followed up on, and the client kept informed with regards to the progress.* Ensure that all daily tasks assigned are actioned within the SLA and check reports for correctness * Check full card number access requests forms and set up as required.* Check for DPG password extensions request forms an set up as required.* Check all systems once rollout is completed and report any errors to the Department Manager.* Ensure that all telephone calls are answered in a professional manner.* Ensure that incidents are created, and correctly updated, for any queries received via phone.* Make sure that all incidents are responded to within the required SLA.* Update incidents with the information that is accurate and informative to prevent incidents from going back and forth.* To accurately understand any client requests, identify the problem, action appropriately, supply information in a concise and professional manner.* At all times display professionalism when dealing with internal and external customers.* Extensible Markup Language (XML) investigations and trouble shooting * User Acceptance Testing Show less

Century City - Cape Town

* Screen all new account registrations and cash in for fraud and collusion.* Resolving operator calls.* Delegating to further departments.* Assisting operators with any fraud and collusion queriesBrief Job Description: Analyze data within Excel. Investigate for possible fraud syndicates by analyzing common attributes and trends. Investigate for any links via their IP address and hardware identifiers. Investigate for foul game play, collusion or chip dumping/money… Show more * Screen all new account registrations and cash in for fraud and collusion.* Resolving operator calls.* Delegating to further departments.* Assisting operators with any fraud and collusion queriesBrief Job Description: Analyze data within Excel. Investigate for possible fraud syndicates by analyzing common attributes and trends. Investigate for any links via their IP address and hardware identifiers. Investigate for foul game play, collusion or chip dumping/money laundering. Analyze financial data to ensure no fraudulent accounts are linked to any new players. Compile reports of fraudulent findings. Submit results to various Gaming operators and 3rd Parties for further action. Show less

Cbd - Cape Town

* To offer the best Customer and technical support to online poker players.* Resolving of customer enquiries, via telephone calls, emails, and online chat support* Delegating to further departments.* To promote the good name of our client to our players.

Century City -Cape Town

* Handling of emergency Locksmith call outs* Handling of emergency Plumbing call outs* Handling of emergency Electrical call outs* Handling calls from the Insurance Companies* General Public relations, and customer services,* Dispatching of technicians.* Follow up calls* Capturing of all records on Pastel* Assisting and retrieving of outstanding debt.

Cbd - Cape Town

* Admin related duties on Programs such as Word, Excel, Microsoft Outlook, Internet,* Data Capturing of new accounts* General administration * Resolving and attending To Customer relations* Customer care, Branch enquiries* Escalating queries and delegating* Maintaining the standard of customer services* Promotions and marketing * Multi skilled in various departments when needed

Milnerton - Cape Town

* Data capturing of all records* Physical collections of outstanding debt * Telephonic collections, of outstanding debt* Issuing of cession letters* Issuing of Summonses, * General administration, filing* General office admin duties

Milnerton - Cape Town

* Data capturing of all records* Physical collections of outstanding debt * Telephonic collections, of outstanding debt* General administration, filing* General office admin duties