Stuart Sims Email & Phone Number

Somerset, England, United Kingdom

Taunton, Somerset, United Kingdom

Taunton, United Kingdom

• To provide day-to-day support for clients and users of computer networks, infrastructure including active directory domains, file-servers, desktop support, client and office software.• Expert in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues.• Proficient in migrating Windows server 2008 to 2012. • Key player in identifying security flaws and methods needed to resolve.• Implements… Show more • To provide day-to-day support for clients and users of computer networks, infrastructure including active directory domains, file-servers, desktop support, client and office software.• Expert in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues.• Proficient in migrating Windows server 2008 to 2012. • Key player in identifying security flaws and methods needed to resolve.• Implements infrastructural improvements within a restricted budget. Show less

Taunton, United Kingdom

My role as Senior IT Support Technician creates a wide range of daily tasks and different responsibilities. Within my position I plan and manage my day to day work as well as projects such as printer consolidation, ordercomms, Cerner LC1 and a site wide refresh program, including the upgrading of 300 PCs from Windows XP to Windows 7. This includes having regular communications with external suppliers and staff at all levels including senior management. An important aspect of my responsibilities… Show more My role as Senior IT Support Technician creates a wide range of daily tasks and different responsibilities. Within my position I plan and manage my day to day work as well as projects such as printer consolidation, ordercomms, Cerner LC1 and a site wide refresh program, including the upgrading of 300 PCs from Windows XP to Windows 7. This includes having regular communications with external suppliers and staff at all levels including senior management. An important aspect of my responsibilities is to deputise for the support team leader when absent. I triage calls and filter issues to the best skilled technician. I am available to support and help the technician if they experience difficulties making sure that they are delivering the best service in an appropriate timescale. On top of this I work with procurement. This involves speaking with suppliers on a day to day basis to negotiate the best price for our customers requirements. My proudest achievement in this role is working with the printer consolidation project. Here I work with an external company and act as a middle-man to our customers. I find a need for multi-function devices & work with both customers & the 3rd party to deliver a huge cost saving to the trust. Show less

Taunton, United Kingdom

Working as an IT Support Technician has helped me sharpen & broaden my technical and customer service skills as well as my self confidence. This job involved communicating with our customers in person, over the phone and via the e-mail system. I enjoyed this role immensely as I dealt with all types of technical queries, from basic troubleshooting to helping reconfigure the network on a daily basis. In this role I would often offer my services outside of working hours, I was rewarded with a role… Show more Working as an IT Support Technician has helped me sharpen & broaden my technical and customer service skills as well as my self confidence. This job involved communicating with our customers in person, over the phone and via the e-mail system. I enjoyed this role immensely as I dealt with all types of technical queries, from basic troubleshooting to helping reconfigure the network on a daily basis. In this role I would often offer my services outside of working hours, I was rewarded with a role on the on call Rota. This has furthered my technical knowledge and determination to putting our patients first. Show less

Taunton, United Kingdom

My job was to talk to users over the phone and E-mail system to provide a 1st line support with excellent communication and customer service. I became a highly thought of member of the team in which the manager gave me the responsibility of coaching new members of staff. I also was seen as the person to go to for advice and guidance regarding unusual queries.I feel that this job has helped me enormously to craft my communication skills and has shown that I have excellent customer service… Show more My job was to talk to users over the phone and E-mail system to provide a 1st line support with excellent communication and customer service. I became a highly thought of member of the team in which the manager gave me the responsibility of coaching new members of staff. I also was seen as the person to go to for advice and guidance regarding unusual queries.I feel that this job has helped me enormously to craft my communication skills and has shown that I have excellent customer service skills. It also helped me to hone my technical knowledge and I feel extremely confident talking users through problems over the phone to ascertain what the issue is. Show less