Stuart Starforth Email & Phone Number

At Synergi/Unifi, my primary responsibility involved supporting and designing tailored Dynamics CRM solutions in accordance with client specifications. My approach begins with introducing Dynamics CRM and Microsoft cloud-based solutions to clients, followed by conducting in-depth discovery meetings to determine the optimal solution for the customer’s needs.

Newcastle Upon Tyne, United Kingdom

Providing support to CRM and Sage 200 development issues. My daily role consists of logging support tickets and then architecting solutions to business partners who develop within CRM and Sage 200 SDK. This could be support for simple CRM design issues, to coding custom content and ASP. I speak with customers and business partners directly either via phone.

Newcastle Upon Tyne, United Kingdom

Contracted to Sage as a Microsoft Specialist 2nd line Support Engineer for Office 365 and Sage's software, 50c. I support 1st line technicians with Office 365 customer related issues, and integration support of office 365 with Sage's 50c application both internal and external. I also design and build InfoPath support forms for Sage to increase productivity.

Newcastle Upon Tyne, United Kingdom

Working on a small team as an IT / Network Support Engineer for one of the UK’s largest wireless communication network service. I managed a wide range equipment around the world that is distributed to fleets to provide wireless communication for customers on moving transportation. I monitored and resolve faults found on any equipment remotely, as well as.

Working as a member of the High Performance Team as a primary escalation point for the 1st line team to further troubleshoot and resolve incidents at a 2nd line level. Dealing with Windows Server Technologies utilising Active Directory, DHCP, DNS and DFS. Management of user accounts on multiple domains to include using all aspects of Active Directory..

The Service desk duties included troubleshooting and problem solving incoming first line technical query calls within the agreed service level agreement, for every call an incident record was required containing all fault finding steps taken to try to resolve the users issue. If I could not resolve the issue I had to make sure the incident was transferred.

Silverlink, North Shields

Team member working on shop floor advising in the sale of computer equipment, after sales and servicing. Working in store room organising the warehouse for intake of stock and out take of stock. Working in the IT center fixing and installing software onto computers. Working unsupervised on the in the warehouse and in IT center.

Btec National Award It Practitioners, Merit

Btec First Diploma Sports And Sciences, Computer Science, Pass

High School, Physical Education Teaching And Coaching, D - C