Telesales, Sales, Quotation, Product Advice, Product Specification

I was the Store Manager for this franchise in Wakefield city center, i ran a staff of 10 on a daily basis 8.30am till 6.00pm. In this role it was my duty to make sure that the business ran effectively without hi-cups and also made maximum profits on bought and traded electrical good. I also looked after staff rotas and holidays making sure i had the right amount of staff in and working at high levels at the right times. I tried to make the shop i happy fun place to work as well gaining respect from my staff that when the pressure came they new to knuckle down and give there all to make the most of the trading day. I also trained, hired and fired staff which isn't the easiest of tasks sometimes! This role taught me alot about mixing friendship with business and gaining a level of respect and trust from people you work with and manage.