Lead the global service team by providing technical customer support, overseeing TBM commissioning, warranty administration and coordination of field service technicians. MAJOR DUTIES: Prompt respond to client requests for service and/or technical information.Preparing commercial offers for service outside of TBM contracts.Administer new TBM contracts from ex-works through commissioning and contractual performance milestoneCoordinate on-site installation… Show more Lead the global service team by providing technical customer support, overseeing TBM commissioning, warranty administration and coordination of field service technicians. MAJOR DUTIES: Prompt respond to client requests for service and/or technical information.Preparing commercial offers for service outside of TBM contracts.Administer new TBM contracts from ex-works through commissioning and contractual performance milestoneCoordinate on-site installation, troubleshooting and component repair.Co-ordinate between Field Technicians, clients and suppliers regarding commercial administration of warranty and/or repair issues. Prioritize field manpower and Field Service Technician dispatch.Monitor work on site by Field Service Technicians.Responsible for all service employee safety on site and in office.Travel to site for inspection troubleshooting, TBM assembly or disassembly. Maintain detailed records of TBM service histories.Compile tooling lists for TBM assembly, disassembly and maintenance.Co-ordinate failure analysis reports for failed equipment.Maintain current drawing revisions to clients and Sales Agents.Provide site feedback to Engineering relating to design changes.Review and present monthly reports: operating TBM’s, warranties, returns, technician schedules, cost control, project status and service sales. Manage and administer training to direct reports and clients where needed.Supervise, train and conduct performance reviews for direct reports.Facilitate Training and Development of field technicians. Inspect used TBM’s for possible refurbishment, as required.Estimate scope of refurbishment work to be done; including parts, materials and labour. Show less

• Lead and facilitate the overall cost reduction process. • Coordinating and track cost reduction projects across the organization • Project leadership includes identifying opportunities, defining and financially justifying projects, launching project teams, using good project management techniques to manage team activities, leading teams to execute projects using Design of Experiments and other statistical methods when required, tracking project status and results, removing and… Show more • Lead and facilitate the overall cost reduction process. • Coordinating and track cost reduction projects across the organization • Project leadership includes identifying opportunities, defining and financially justifying projects, launching project teams, using good project management techniques to manage team activities, leading teams to execute projects using Design of Experiments and other statistical methods when required, tracking project status and results, removing and elevating project barriers, and developing team members. It is also critical to identify integration issues with other projects/processes and coordinate the improvements with the appropriate project/process owners to accomplish the project goals.• Utilise Six Sigma methodologies for Idea Generation, Analysis, Risk Management • Integrate improvement projects. Ensure projects are integrated with other business activities, improvement projects, and business strategy.• Communication to senior staff and throughout the organization. Show less

TBMs (New & Refurbishment) Sales to Spain, Italy, Turkey, Greece, Iran), Technical and Commercial Negotiations tailored to Project Requirements, Conferences Presentations, Trade Shows

Design Management and Product Development, Field Service Assist (Commissioning and Troubleshooting), Dept Administration

Design and Sales of Fluid Power Systems (Primarily Hydrostatic Off Highway Market & Industrial Hydraulic Systems)