Stuart W. Email & Phone Number

London, GB

London, England, United Kingdom

Head of repairs contact centre. Leading a programme of change management, continuous improvement and service management.

London, England, United Kingdom

St. Neots, England, United Kingdom

Motivate and inspire direct reports to lead their teams to success conducting regular coaching and mentoring session to ensure the highest level of performance. cultural advocate for initiatives to increase employee engagement. Work closely with HR on all aspects of people management including absence management andattrition. Carry out performance.

London, England, United Kingdom

Responsible for the operation, staff and processes for Student Records, Registration and Student Loan Company funding at BPP University across all Schools and UK study centres.Ensuring the Student Records team deliver an effective, customer focused service to all students which maximises the production of timely and accurate data in support of statutory.

Belfast, United Kingdom

GDPR- I am responsible for compliance across all TTECs European operational and functional areas. Working alongside TTECs European senior corporate council and also the legal team based in HQ Denver, CO, I have concentrated on the implementation of GDPR process and procedure across Europe and act as SME for all GDPR related matters. When working as part of.

Belfast, United Kingdom

Leading GDPR team to achieve full compliance with

Belfast, Belfast, United Kingdom

Responsible for the analysis of documentation pertaining to Ulster Bank customers.GDPR Project - Tasked with managing a programme of review and record documentation for all Ulster Bank branches in southern Ireland in accordance with recent changes in law.Case management - Assessing active accounts and products assigned to ensure adherance to GDPR.Direct.

London, United Kingdom

Responsible for the day to day management of the inbound contact centre covering voice, email, post and administration.Project - Tasked with the migration of “office to contact centre – to include all processes and procedures usually found within a contact centre environment, the planning and delivery of the change over.Case Management - Reviewing.

London, United Kingdom

Responsible for the day to day management of the outbound and inbound market research centre covering voice.Direct line management of 20 team leaders – to include HR, performance and development and trainingIndirect management of circa 700 outbound market researchers – to include workflow, training, reporting and project allocation.Stakeholder management –.

Belfast, United Kingdom

Working for this worldwide outsourcing contact centre with a major presence in Europe on behalf of the largest technology company who place their whole existence on customer experience. Responsible for training and development of a team of 40 inbound and outbound sales and service consultants within EMIEA region.Responsible for the QA process both locally.