Stuart Whiley Email & Phone Number

Sacramento, CA, US

Mather, California

Responsible for all facets of payroll and benefits for union bargaining units within a state department.Management of payroll and overtime for 300+ workers throughout the State of California, Governor's Office of Emergency Services.Support for new employees’ enrollment into the state system, as well as dental, medical and vision plansValidation of.

Sacramento, California Area

Successfully received, collected, entered, housed, and reported on national and international staff attendance and production metrics, utilizing work management software to offer consistent trending and reporting. Developed the compliant handling of 1+ million interactions per year with goal of increased automation month over month. Housed and reported on.

United States

Remote leadership of a Resource Planning department that supported diverse groups in multiple contact centers. The role of this department of business specialists and analysts was to budget, forecast, schedule, coordinate technology releases, training, compliance and hiring for diverse groups across the country. Holiday planning, attrition trending.

Recruited, built, and managed a diverse team across multiple time zones whose focus was to manage all aspects of attendance in relation to internal reporting and quantifiable metrics for state, federal and other legal requirements needed for a multinational company/Received and organized data of 1.4 million employee absences per year with risk adverse.

Sacramento, California Area

Led Analysis and workflow in a Resource Planning Department. Focus on forecasting, multi skilled call center scheduling, analytics,. Presentation development and communication for corporate budget review. Administration of workforce management database and legal compliance initiatives. Configuration of reporting methodology for inter departmental/ HR/.

Sacramento, California Area

Independent contributor for a Resource Planning business team. Responsibilities include forecasting volume and service level scenarios, overtime recommendations, scheduling recommendations. holiday and business hours; planning, workforce management configuration and compliance updates. This team also supported business call center initiatives with.

California, United States

Successfully promoted from customer facing Phone Banker positions through Business Research, Customer Escalations, Online Technology Support and Wholesale Banking. Each position offered quick movement and supported greater autonomy and responsibility. Successfully promoted from customer facing Phone Banker positions through Business Research, Customer.