Stuart Edwards Email and Phone Number
For over two decades, I have been involved in the air cargo industry, working for freight forwarders and an airline in various capacities. My expertise lies in implementing strategic and operational business initiatives that elevate customer experiences. With a proven track record of accomplishments in the air cargo industry, I possess strong sales and key account management skills, and I'm always seeking continuous improvement.I prioritise building diverse, skilled, and committed teams as a leader. This approach enables me to gain diverse perspectives and make informed, collaborative decisions. I enjoy working with individuals who can adapt to changing business models and demands.I find it fascinating to witness businesses discover new operating models that utilize technology to decrease risks, reduce costs, and increase customer satisfaction. I firmly believe that operational flexibility is essential for businesses to succeed in today's ever-changing environment.My network is one of the cornerstones of my success. It has helped me navigate through countless business challenges and find timely solutions. I value the connections I have made throughout my career and am always eager to build mutually beneficial partnerships and relationships with like-minded professionals.
Qantas
View- Website:
- qantas.com.au
- Employees:
- 13698
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National Account Manager - Qantas FreightQantas Sep 2016 - PresentMascot, New South Wales, AustraliaDuties• Manage a strategic portfolio of International and Domestic freight accounts.• Monthly and quarterly business reviews with customers to review and track spend and discuss new opportunities.• Complete customer rate requests in a timely manner. • Part of the development team for the implementation and User Acceptance Testing for Saleforce.com.• Timely Reporting in the CRM and weekly commentary on current market conditions for executive management.• Stakeholder Management – Pricing, Network, Flight Planning, Customer Service, IT, Terminal, Sales Support and the senior leadership team.• Market data analysis to gain market insights and find new sector opportunities.• Review CASS billing queries when required. Achievements• Collaborated with the pricing team on a new rate structure for the perishable season, to gain a better return for the business.• Rolled out a new commercial dealing model to all international customers.• Identified a cubic revenue opportunity, worth incremental revenue to the business.• The sales lead for the implementation and User Acceptance Testing for Saleforce.com.
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Nsw State ManagerDangerous Goods International Oct 2014 - Sep 2016Sydney, AustraliaReturned to the role of managing the Sydney office of Dangerous Goods International (DGI), a niche freight forwarder specialising in Domestic and International time critical dangerous goods and perishable shipments. DGI offers customers premium customer service for sensitive consignments. Responsible for the growth of the Sydney office through proactive new customer generation and account management retention.I managed the in-house system, oversaw development requests for all DGI offices, monitored the overseas agent network, reviewed service performance against SLAs, and sought cost-saving opportunities and operational efficiencies. -
Global Operations SupportDangerous Goods International Feb 2012 - Oct 2014Sydney, Australia• Responsible for supporting all 15 offices in the DGI in the group and also managing the overseas agent network. Also worked with the Head Office management team on various projects.• Management, development and user acceptance testing (UAT) for the DGI in-house system.• Reviewed the DGI overseas agent network providing a significant cost saving for all DGI offices and collated weekly DGI office operational reports and created a weekly overview report for the DGI Head Office management team.• Completion of a monthly operational report for the monthly Head Office executive meeting.• Successful completion of government tenders.
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State Manager - NswDangerous Goods International Mar 2007 - Feb 2012Sydney, AustraliaDangerous Goods International (Pty) Ltd (DGI) is a specialized freight forwarder that focuses on time-critical shipments of dangerous goods and perishables both domestically and internationally. DGI operates on a high-margin business model that prioritizes premium customer service. The company has gained several key and regular trading customers through its efficient handling of time-critical shipments. Effective key account management has led to strong customer retention and revenue growth from existing customers. The DGI Sydney office has witnessed year-on-year growth during this period.I led the successful application to get the Australian business IATA accredited, this required the development of the in-house system to meet IATA standards.I also oversaw the implementation of customs software for low-value clearances and also gained accreditation to the Regulated Air Cargo Agent scheme the aviation security program.DGI has also successfully secured project moves that are outside its usual core business. The Sydney operation is managed by experienced professionals who are committed to improving customer service and office efficiency.
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TravelledTravel Nov 2006 - Mar 2007AustraliaI went travelling, following the Ashes in Australia,
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Fco Export Team LeaderDhl Global Forwarding Nov 2005 - Nov 2006Hayes, United KingdomDHL Global Forwarding gained the Foreign & Commonwealth Office contract (FCO). I was employed as the Team Leader to make sure the department met all shipment KPI's for the contract. Implemented operational processes to improve the efficiency for the department.Learn't the different systems of the FCO contract and also cross trained to work in the FCO office in London.Lead the team by example and gave above and beyond customer service to the FCO contacts.
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Export SpecialistEagle Global Logistics (Egl) 1997 - 2005Hounslow, UkJoined the EGL team in the export department.Become a trusted and reliable team member who went above and beyond for clients and colleagues. Worked on a shift pattern so got to learn all aspects of freight forwarding. I was given key accounts to manage on a daily basis making sure all shipments made deadlines. The last year of my employment with EGL I worked on a new European road service and created operational procedures.
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Export JuniorJ.E. Bernard 1995 - 1997Colnbrook, U.K.I started as an export junior and work with the export administration team. I was quickly promoted to the export department.
Stuart Edwards Education Details
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Ashford High School
Frequently Asked Questions about Stuart Edwards
What company does Stuart Edwards work for?
Stuart Edwards works for Qantas
What is Stuart Edwards's role at the current company?
Stuart Edwards's current role is Air Cargo | Leadership | Business Development | Customer Advocate | Dangerous Goods.
What schools did Stuart Edwards attend?
Stuart Edwards attended Ashford High School.
Who are Stuart Edwards's colleagues?
Stuart Edwards's colleagues are Darren Cook, Angela Omran, Nicholas Brooks, Lucja Suter, Regina Dunkley, Remyle Galloway, Lisa M..
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