Employer's Representative on the National Occupational, Health and Safety Advisory Board

We help small-medium size tourism businesses during their development and growth, and have a range of services to assist them in times of change. Our approach enables just the right level of support to suit the client's particular circumstances, so that they can achieve a higher level of consistency in product, service and profitability! We provide individually tailored, practical and effective solutions suitable for small-medium size businesses, and have developed a range of packages… Show more We help small-medium size tourism businesses during their development and growth, and have a range of services to assist them in times of change. Our approach enables just the right level of support to suit the client's particular circumstances, so that they can achieve a higher level of consistency in product, service and profitability! We provide individually tailored, practical and effective solutions suitable for small-medium size businesses, and have developed a range of packages to suit their specific needs. Resort Support was established in 1998 to fill a need within the tourism industry for outsourced expertise in management, marketing and development in the context of small medium tourism properties in the Fiji Islands.The team at Resort Support have been operating many different tourism products throughout the the Fiji Islands and the South Pacific, from dive shops to cruise ships, from hotels to resorts. Show less

Brought in to teach business development course TS309: Tourism Business Entrepreneurship (final year) , at the Discipline of Tourism & Hospitality Management, School of Business & Management, The University of the South Pacific

Brought in to team teach 2 courses, TS109: Food and Beverage Services & Cost Control and TS208: Operational Issues for Hospitality, at the School of Tourism & Hospitality Management, Faculty of Business & Economic, The University of the South Pacific

Digital online marketing executiveThe Army of Flying Monkeys specialise in creating the full range of digital marketing solutions for the small and medium enterprises, whether you need a WordPress site, a new social media idea, distribution to all those Facebook and Twitter thingys (technical aren’t we), or all of the above, we can help. We are a small troop of monkeys ourselves and understand the aims and limitations of most SME’s looking to expand by using the internet.

One of two Directors of the business.

Employer's Representative on the National Occupational, Health and Safety Advisory Board.

Business Development Director to design and implement hotel solutions while coordinating 3 new Directors/Owners in Hotel Operations.• Assisted in developing intial draft of Business Development Plan and 5 year financial projections • Reduced costs and increased safety by designing & implementing new Food & Beverage Management System (including HACCAP)• Increased occupancy by assiting, developing & implementing new Marketing Plan 2005-2006

Employer's Representative on the National Occupational, Health and Safety Advisory Board.

Senior Executive Manager responsible to Board of Directors for strategic planning, operations & crew of 36. Primary directive was business development & growth.• Designed and project managed $1 million, 4 month refit of all accommodations/cabins on Tui Tai adventure cruise ship• Increased on board sales and profit by designing & installing in-house dive operation on adventure cruise ship• Reduced costs and increased safety by designing & implementing new Food & Beverage Management… Show more Senior Executive Manager responsible to Board of Directors for strategic planning, operations & crew of 36. Primary directive was business development & growth.• Designed and project managed $1 million, 4 month refit of all accommodations/cabins on Tui Tai adventure cruise ship• Increased on board sales and profit by designing & installing in-house dive operation on adventure cruise ship• Reduced costs and increased safety by designing & implementing new Food & Beverage Management System (including HACCAP)• Reduced accounts receivable by recommending and implementing MYOB Premier v9 including Payroll as Accounting system• Increased occupancy from 62% 2005, to 84% 2006 (mean) by designing & implementing new Marketing Plan and Reservations System Show less

Management Team Member responsible for operations & Direct Reporting staff/crew of 6, • Reduced costs and increased safety & efficiency by designing & implementing new Operations Management System• Increased customer service level and satisfaction by leading HR Selection Team in recruiting new exemplary staff worldwide

Cruise Director in charge of Customer Service (with my partner) during 7 night cruises, managing crew of 16. During lay-up periods as Shore Operations Manager, responsible for project management of refits and Direct Reporting of shore crew of 8• Significantly reduced costs by implementing new Ship Maintenance System• Increased profit after installing in-house Nitrox/Tech Diving facilities by attracting new niche market segment & teaching courses• Team Member managing Customer… Show more Cruise Director in charge of Customer Service (with my partner) during 7 night cruises, managing crew of 16. During lay-up periods as Shore Operations Manager, responsible for project management of refits and Direct Reporting of shore crew of 8• Significantly reduced costs by implementing new Ship Maintenance System• Increased profit after installing in-house Nitrox/Tech Diving facilities by attracting new niche market segment & teaching courses• Team Member managing Customer Service and promoting retention throughout Coup 2000 Crisis, successfully maintaining occupancy Show less

Senior consultant and designer contracted to design and implement a new on board dive centre on board MV Reef Escape (cruise ship)• Authored and developed specific Dive Operations System and Manual • Maximised customer service and on board profits through frequently offered dive opportunities.

Resort Operations management, responsible for daily resort operations and managing 42 staff in all departments• Increased efficiency and standard of service by systemising the staff structure into a hotel structure with Department Heads

Sole consultant and designer contracted to design and implement a new dive centre at Musket Cove Resort for company. Management of daily operations of dive centre, 2 boats, staff of 5• Designed and project managed 3 month rebuild of facility within time and under budget• Implemented sales strategy and surpassed projected sales within 2 months of opening

Management of daily operations of dive centre, 26 divers daily, two 30-ft aluminium hulled boats, staff of 12• Increased profit by installing in-house Nitrox and Tech Diving facilities by attracting new niche market segment• Increased advanced bookings by marketing and upgrading of centre to PADI 5 star Gold Palm Resort Award• Increased niche market bookings by installing Photo/Video facilities (E6 Slide processing and video-editing)