Stuart Green Email & Phone Number

Responsible for delivering superior quality commitments and fostering a ‘One Stop Shop’ environment for our Broker Partners. I provide ‘Best in Class’ underwriting services through excellent decision making and strong analytical skills.• ‘Drive the Business’ – demonstrated leadership capabilities by thinking strategically, championing the brand and making effective decisions• ‘Execute with Excellence’ – fostered collaboration between teams and between underwriting and other business units (i.e. operations, NUS, infrastructure)Achievements - Bravo Awards• Sept 10, 2010 - For ‘executing with focus’ during our pilot phase with the GoToAssist® software and enabling the team to use this tool while interacting with our Broker Partners and win us a competitive advantage in the marketplace• June 15,2010 - Exemplary service to our Alberta Brokers• Feb 20,2009 - Rising Star - Exceeded targets in 4th quarter in Quality, Core and Underwriting

Meet the immediate needs of Aviva clients by providing solutions and resolving issues, take accountability and accurately complete transactions that meet Underwriting guidelines while maintaining a focus on delivering superior customer experience with every interaction.• Exemplified the model of consistency in Underwriting• Serviced existing customer’s needs in a timely and informed manner• Provided value in the form of added and appropriate coverage• Sold additional lines of business• Delivered exceptional customer service while upholding efficient handle times

Helped individuals and businesses to understand their insurance needs, explained their options to them and assisted them in purchasing appropriate insurance policies• Established and maintained constructive and cooperative interpersonal relationships• Prepared reports and maintained records• Helped with client enquiries and assisted clients in the application process• Provided insurance quoting and selling• Worked on telemarketing and other marketing campaigns