Reporting directly to the Head of Delivery, I'm responsible for all aspects of pre-sales. Typically the first point of contact with a prospective client, I will gather their requirements and map these to both Salesforce and Sandyx specific solutions.I have responsibility for all subsequent stages of the opportunity, including: • Responding to RFPs/RFIs, ensuring a consistent and high quality document is delivered to the client • The creation of customised demos, specific to the needs of the client and running Trials and POCs if required • Presentation of the proposed solution to clients, often to C-level decision makers, or mixed technical and business audiences • Undertaking some of the initial ‘post-sales’ activities, such as preparation of the High Level Solution Design and then ensuring a smooth handover to the delivery team • In many cases the relationships created with the client are leveraged in an on-going Technical Account Management role, working closely with key sponsors to understand new business requirements and opportunities • Additional responsibilities include the identification of possible new Salesforce Force.com solutions, working closely with the development team to build the solution for eventual inclusion into the Salesforce AppExchange. • Working with Public Sector clients to identify and qualify opportunities arising through the UK Government Digital Marketplace (G-Cloud)TECHNICAL EXPERTISE• Salesforce Sales Cloud • Salesforce Service Cloud • Salesforce Force.com Platform • Pardot Email Automation • Salesforce Experience Cloud • Network Management • Systems Management • Business Service Management (BSM) • IT Service Management • Infrastructure Management • Application Performance Management • Server (UNIX & Wintel) Consolidation • Cloud Computing Services

PRE-SALES CONSULTANT working with the Direct and Channel sales teams on many successful deals, resulting in multi-million dollar contract revenues. Conducting initial discovery and opportunity identification meetings, through high-level portfolio overviews, solution positioning, detailed technical presentations, demonstrations and proof of concept workshops and trials:• PARTNER ENABLEMENT: Working with channel partners and systems integrators in the development and training of new staff, identified new service opportunities based on CA Technologies solutions, conducted pre-sales activities on their behalf, providing roadmap, technical briefing sessions and winning new business• POST-SALES LIAISON: Managing the transition from pre-sales engagement to implementation, working with CA Services or CA partners to define the requirements of the client, the commitments made during the sales cycle, the capture and re-use of product trial data and input into the creation of the Scope of Work document• CREATION OF UK SALES COLLATERAL: Building UK specific sales collateral for the CA Technologies sales teams, in the form of PowerPoint presentations, Customer Showcase documents, solution sales guides and business-aligned solution templates for email campaigns• RFP/RFI BID MANAGER: Acting as stand-in and capacity cover for the dedicated UK Bid Manager, this involves the coordination of multiple technical and sales resources, often including different solution disciplines and the ultimate ownership of the response document to the client, often resulting in significant sales wins• RFP/RFI SUBJECT MATTER EXPERT: Responsible for the production, quality and delivery of all bid response content from the Service Assurance (Enterprise Management) pre-sales team, including the coordination of content from other members of the team

CUSTOMER SOLUTIONS ARCHITECT, selected as the single point of contact for all pre-sales activity within a specific, high profile client, working closely with the CA sales account team. Through the establishment of relationships with influencers and decision-makers, the role was focussed on:• OPPORTUNITY IDENTIFICATION: discovering new opportunities within the client environment, helping to influence the technical requirements of new projects and assisting in the creation of RFP/RFI documents• SOLUTION POSITIONING: helping the client understand the portfolio of solutions available to him from CA and how these could deliver business value. Relating technology capabilities and solutions to the clients current and future business needs• RESOURCE CO-ORDINATION: calling on additional pre- and post-sales resources where required to provide multi-product solutions to the client. Creating and managing a virtual team of consultants to deliver business value from technology.

Responsible for the team of Enterprise Management consultants delivering pre-sales and implementation services to Computacenter clients. As well as managing the team of consultants I also carried out pre-sales activities with a wide range of clients; across UK Government, Retail, Financial Services and Telecommunications.

Designing, architecting, installing and configuring solutions from a wide range of Enterprise Management vendors for Computacenter clients across the UK. Successful deployments included IBM Tivoli, BMC PATROL, CA Unicenter NSM and Microsoft SMS across physical and virtual platforms; both Windows and UNIX operating systems.

Technical support for UK and Europe, on OS/2, Notes and cc:Mail

Assistant Accountant with responsibility for fledgeling IT department, IBM desktops, System/36, DOS, Windows and DataEase

Accounts assistant