Stuart Latta Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Working as a Citrix Solution Architect in Insentra’s Application, Mobility and Delivery team, I deliver support across the Citrix product suite, specialising in design and implementation.As a Citrix Most Valued Professional (MVP) my skill capability spans: - Citrix Virtual Apps and Desktops environments- Citrix Cloud- Citrix NetScaler- Citrix Hypervisor- Citrix SD-WANIn addition to providing support and services to the IT industry, I aim to achieve service excellence throughout the business process while delivering efficient service delivery and service desk management.

Sydney, Australia

Responsible for delivering a variety of concurrent Citrix technology-based projects to numerous clients in Australia. This involves working closely with clients, designing fit for purpose customer solutions, implementations and post implementation support.Key AchievementsEnd to end technical responsibility for delivering a Citrix XenApp upgrade to Dimension Data:o Solution included introduction of BYO device; the ability to allow non-SOE computer devices to access the Dimension Data Corporate infrastructure. This enabled users to use their preferred devices thus reducing Dimension Data’s laptop leasing costso Introduction of provisioning services enabled Dimension Data to reduce management overhead of supporting the Citrix farmo Standardised the Citrix server image across all Citrix servers, which further reduced support overheadso Acted as architect and technical lead for the entire project as well as coordinating two other Citrix engineers to deliver the solution to the data centreo Conducted proof of concept to ensure application compatibility with Citrix XenApp 6 and coordinated user acceptance testing by key power users within the businesso Responsible for ensuring support staff were adequately trained to support the system from go-live onwardso Produced high level design and low level “as built” documentation

Responsible for Level 3 support of all data centre equipment for NHS Direct (Government Health Service) undera managed service contract agreement, based in Southampton, United Kingdom. In addition, responsible forday-to-day management of a team of 4 people, providing 24 x 7 support to NHS Direct.Key Achievements Maintaining an SLA of 99.99% uptime of the Citrix, SQL, Exchange and Checkpoint infrastructure services Personal and professional development of the team Promoted to team leader position after 9 months in the role Introduced a capacity management system to cater for increased demand over Christmas and other holiday periods Introduced an inventory of spares to meet 99.99% SLA Complete overhaul of network cabling throughout the datacentre, which in turn reduced management overhead and enabled more accurate patching records Introduced a system of proactive health checks called Daily Health Checks

Responsible for engineering and migration services to a number of national accounts. Worked alongside salesexecutives and attended customer sites to discuss technical requirements, scope and solutions.Key Achievements Successfully amalgamated the disparate NT domains over 35 dealerships nationwide into one centralised domain o Enabled more efficient use of national resources o Centralised user administration and support o Better information sharing e.g. providing dealerships with access to the stock control systems o Provided access to a centralised ordering system where previously each dealership had their own Successfully migrated the network of a large pharmaceutical company from token ring to TCP/IP, whilst ensuring accessibility of information from both networks during the migration Successfully recovered a company's data network (within 48 hours) from a severe virus infection that brought down business critical systems