Deborah Reidy Email & Phone Number

Australia

Sydney, Australia

Leading the delivery of NetSuite services for Fusion5 customers.2017 goal achieved: building the BEST NetSuite delivery team in Australia2018 With the most experienced, mature and passionate NetSuite team in Australia, we have the capability and agility to do it differently. Helping customers to turn their challenges into opportunity.

Global Role

Responsible for effectively managing, coaching and coordinating the activities for a global team of Client Managers who are resolving escalations from internal verticals by leveraging the resources of cross-departmental teams including; Development, Product, QA Services, Finance, Admin, Executive Team and Support.- Working with our valued customers to build relationships and understand their strategy and key drivers for success- Acing as an advocate for the customer in internal communications- Diagnosing customer requirements- Analyzing complex business flows- Developing & presenting effective solutions- Configuring and customizing NetSuite to customer specific business process flows- Developing and growing strong business relationships with all departments and ensuring high levels of customer satisfaction - Building strong working relationships with senior level management throughout NetSuite and increasing the visibility of and support for the Client Management team- Maintaining comprehensive technical knowledge of NetSuite products- Continuously assessing effectiveness of Client Management team and developing new strategic processes and policies to improve efficiency- Liaise between technical teams and customers to ensure resolution of critical issues- Provide assistance to the Account Management team in Business Development and Retention- Managing customer and executive communication and updates through high impact incidents

Apac

Responsible for successfully delivery of NetSuite Professional Services implementations and projects and managing a delivery team on Project Managers and Consultants.I initiated one of the first vertical based delivery teams in the region for Services and built a team of Consultants and Project Managers to manage NetSuite and OpenAir implementations.As Practice Manager I was also responsible for working with our Sales and Solution Consulting teams to design solutions and determine scope for prospects.

Apac

As Project Manager I was responsible for managing the delivery of NetSuite's Professional Services implementations under the guidance of NetSuite's One Methodology. Tasks included:-Tracking and communicating of project progress-Ensuring quality delivery of NetSuite's Professional Services-Managing development of customer's business requirements-Achieving project milestones and maintaining momentum of the project-Facilitate resolution of issues and roadblocks-Managing the execution of deliverables while controlling scope-Executing the change management process when needed-Managing multiple concurrent pojects

Australia

Responsible for managing a team of Consultants and Project Managers and ensuring successful delivery of NetSuite Implementations

Australia

Responsible for successful delivery of NetSuite implementations

Australia

Responsible for successfully delivery of projects for MK and BaaN.

Australia

Responsible for successfully delivery of tasks for projects for the MK (Manufacturing Knowledge) application.

Australia

Part of the internal team responsible for successful implementation of BaaN across various business units.

Australia

Responsible for managing the in-house IT Help Desk

Australia

Administrative positions in various departments including Withholding Tax, Child Support, Prescribed Payments & PAYG