Stuart Mckirdy Email & Phone Number

Madison, Wisconsin, United States

• Uphold customer satisfaction by meeting with customers through sales opportunities, quarterly reviews, and especially during support issues.
• Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction Surveys
• Provide team leadership and management to a team of 22 professionals: - Manage workload; prioritize and assign resources. - Hire, build and motivate effective teams. - Deliver performance management through consistent.
• Work closely with peers to achieve company, department and personal goals.
• Oversee the development, maintenance and performance of process management and operational framework Standard Operating Procedures.

Madison, Wisconsin, United States

• Expanded existing territory account base by identifying and developing additional sales opportunities.
• Maintained customer’s satisfaction to assure contract renewal.
• Worked closely with CDW Account Managers and partner providers to lead or augment discussions with customers.
• Acted as liaison between the customer and the contracted partner provider. Hold the partner accountable for contractual services being provided.
• Maintained reporting of the base’s pipeline potential.
• Analyzed data to identify strategic partners, customers and sales opportunities.

Madison, Wisconsin Area

• Identified requirements and objectives with the customer; crafted technical scope and estimate of staffing effort necessary.
• Scoped and presented hundreds of customer-facing IT solutions; negotiated terms and pricing to identify win-win agreements between companies; managed contract renewals. Top Managed Services seller in 2017 with signed.
• Cultivated vendor relations, crafted working relationships including pricing, contractual terms and interaction processes.
• Developed customer relationships to assure continued contract renewals and growth opportunities.
• Exported and manipulated data queries in Excel for meaningful analysis and reporting.
• Led customer-facing efforts to decommission two data centers. Coordinated departure of nearly 100 customers; terminated contracts; determined metrics and analyzed data to identify critical information needs such as.

Madison, Wisconsin Area

• Managed hundreds of project-based teams of up to 13 members implementing IT solutions to a successful completion.
• Implemented hundreds of complex IT infrastructure projects. Technologies including network, security, operating system, database, Cisco voice, storage, applications, utility applications. Industries including.
• Identified financial, schedule and quality risks; developed and implemented contingency plans.
• Routinely presented to key audiences. Addressed audience sizes from 1 to 300, from C-level management to engineers and customers; presented on topics from technical to financial to IT solution planning.
• Coordinated customer’s technical environment changes through ITIL-based Change Management methodology and ServiceNow.
• Worked extensively with virtual teams leveraging Cisco Webex video conferencing with team members.

Madison, Wisconsin Area

• Managed 24x7 teams of up to 17 members with direct responsibilities including hiring, motivating, reviewing, documenting and disciplinary interactions.
• Coached and developed new coworkers’ skills providing candid performance feedback and mentoring.