Stuart Mckirdy Email & Phone Number

Madison, Wisconsin, United States

• Uphold customer satisfaction by meeting with customers through sales opportunities, quarterly reviews, and especially during support issues.• Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction Surveys• Provide team leadership and management to a team of 22 professionals: - Manage workload; prioritize and assign resources. - Hire, build and motivate effective teams. - Deliver performance management through consistent feedback, coaching & mentoring, and through development planning.• Work closely with peers to achieve company, department and personal goals.• Oversee the development, maintenance and performance of process management and operational framework Standard Operating Procedures.

Madison, Wisconsin, United States

• Expanded existing territory account base by identifying and developing additional sales opportunities.• Maintained customer’s satisfaction to assure contract renewal.• Worked closely with CDW Account Managers and partner providers to lead or augment discussions with customers.• Acted as liaison between the customer and the contracted partner provider. Hold the partner accountable for contractual services being provided.• Maintained reporting of the base’s pipeline potential.• Analyzed data to identify strategic partners, customers and sales opportunities.• Trained new team members on tools, processes and role strategies.

Madison, Wisconsin Area

• Identified requirements and objectives with the customer; crafted technical scope and estimate of staffing effort necessary.• Scoped and presented hundreds of customer-facing IT solutions; negotiated terms and pricing to identify win-win agreements between companies; managed contract renewals. Top Managed Services seller in 2017 with signed contract value of over $8M.• Cultivated vendor relations, crafted working relationships including pricing, contractual terms and interaction processes.• Developed customer relationships to assure continued contract renewals and growth opportunities.• Exported and manipulated data queries in Excel for meaningful analysis and reporting.• Led customer-facing efforts to decommission two data centers. Coordinated departure of nearly 100 customers; terminated contracts; determined metrics and analyzed data to identify critical information needs such as impact and timing of financial loss, and to assure customer departure dates were on schedule; presented weekly updates to team and management.

Madison, Wisconsin Area

• Managed hundreds of project-based teams of up to 13 members implementing IT solutions to a successful completion.• Implemented hundreds of complex IT infrastructure projects. Technologies including network, security, operating system, database, Cisco voice, storage, applications, utility applications. Industries including healthcare, banking, manufacturing, insurance, financial and retail. Solutions including cloud, hybrid-cloud and physical infrastructure; Disaster Recovery; remote management.• Identified financial, schedule and quality risks; developed and implemented contingency plans.• Routinely presented to key audiences. Addressed audience sizes from 1 to 300, from C-level management to engineers and customers; presented on topics from technical to financial to IT solution planning.• Coordinated customer’s technical environment changes through ITIL-based Change Management methodology and ServiceNow.• Worked extensively with virtual teams leveraging Cisco Webex video conferencing with team members.

Madison, Wisconsin Area

• Managed 24x7 teams of up to 17 members with direct responsibilities including hiring, motivating, reviewing, documenting and disciplinary interactions.• Coached and developed new coworkers’ skills providing candid performance feedback and mentoring.