Stuart Mills Email & Phone Number

Melbourne, VIC, AU

Australia

Responsible for:Information Technology systems:* Managing and supporting Amtek's technology architecture, infrastructure, Cloud, hardware and software.* Lead, manage and have overall accountability for the technical direction of the company.* Ensure stability, reliability, security, and speed in the technology.* Balance technology risks against the.

• Enacted forward-looking changes by designing and implementing transformation of the Service Delivery Model including;
• Customer-facing support helpdesk and supportive processes.
• Cost-effective Phone System and IVR solution
• Alerts and Monitoring solutions
• Incident Management and Client Communications
• Introduce Process and Technology with emphasis on growth and scalability taking advantage of technology partners and cloud offerings

Melbourne, APAC

• Key Responsibilities as Service Delivery Manager at Bambora.
• Deliver industry leading customer experience to Tier 1 Enterprise customers by providing expert knowledge, and operational and on-boarding excellence.
• Drive continuous improvement of solutions through operational management of existing services and introduction of new features and improvements. Building, maintaining and growing customer relationships via pro-active.
• Receive and manage the resolution of customer requests through various mediums, drive change requests, and fulfill contractual obligations and commitments.
• Working closely alongside other online teams (Sales, Account Management, On-boarding, Support, Development, DevOps, Infrastructure) to achieve mutual goals and targets.
• Managed large projects and successfully on-boarded complex Payment Gateway Solutions including Digital Wallets (Visa Checkout, Masterpass, PayPal, etc), Fraud Protection Solutions (3D-Secure, ReD), and supported.

The role as a Managed Services consultant was to provide IT Support and Consulting to clients and to deliver on business improvement initiatives. Responsibilities included successful delivery of issue resolutions, root cause analysis, system design, installation and configuration, and mentoring junior staff members. Achievements include:- Remote Desktop.

Melbourne, VIC

Responsibilities included successful delivery of support request resolutions, utilize consulting practices to develop persistent support channels. Support was ad-hoc issue based with heavy reliance on rapid solutions to minimize wasted ‘hours’ for client, and promote trust and confidence in Brennan IT support competences. Achievements include:- Full Site.

Melbourne, Victoria

As the Assistant IT Manager, primary responsibilities fell with user-based issues and improvements. Secondary duties were to assist with server-based updates, maintenance and configuration. Business improvement opportunities resulted in several Software Development opportunities. Notable achievements include:- Web Presence Expansion Project: Lead the.

Graduate Certificate Of Cyber Security

Bachelor Of Engineering (B.Eng.), Computer Software Engineering

Overall Position - 4

Bachelor'S Degree, Engineering (Software)