Stuart Mitchell Email & Phone Number

Slough, United Kingdom

As the first point of contact for all visitors and staff to site, it is important to be friendly and helpful in all interactions between the client and those attending the secured site. This includes, initial meet and greet of all people entering the site, monitoring systems in the security control centre and escalating accordingly. The assurance that all relevant proce-dures are maintained whilst providing a professional service.Achievements and responsibilities:• Presenting a… Show more As the first point of contact for all visitors and staff to site, it is important to be friendly and helpful in all interactions between the client and those attending the secured site. This includes, initial meet and greet of all people entering the site, monitoring systems in the security control centre and escalating accordingly. The assurance that all relevant proce-dures are maintained whilst providing a professional service.Achievements and responsibilities:• Presenting a professional and friendly first impression of the firm to all visitors and clients• Managing incoming phone calls and mail• Internal and external patrolling, which may include locking/unlocking premises• Access and egress control• Dealing with various emergency situations, including report writing and communicating with emergency services• Key control• Demonstrate an understanding of excellent customer care• Efficient reporting of loss, stolen and/or vandalized equipment and/or property• Monitoring the security systems in the locations control centre• Comply with carrying out any other duties reasonably requested from your Line Manager• Mail room/Goods in duties• Booking meeting rooms for client and visitor use Show less

Reading, United Kingdom

GSOC EMEA Systems Monitor currently directly monitors 208 of the 308 MS locations across EMEA including large campus buildings, Data Centres and general offices. The security systems used directly control all access, life safety, BMS devices etc as well as CCTV and location mapping. Also being the communication hub for Incident Management Team escalations and incident reporting and management.Also responsible and accountable for:•Responsible for operational excellence and… Show more GSOC EMEA Systems Monitor currently directly monitors 208 of the 308 MS locations across EMEA including large campus buildings, Data Centres and general offices. The security systems used directly control all access, life safety, BMS devices etc as well as CCTV and location mapping. Also being the communication hub for Incident Management Team escalations and incident reporting and management.Also responsible and accountable for:•Responsible for operational excellence and requirements of monitoring and responding to alarms from all MS EMEA locations within the GSOC in Reading using Corporate security system (Lenel) including liaising with FM and operations managers and security systems managers at MS EMEA locations•Working with the GSOC management of Redmond and Hyderabad to ensure continuity of business, global strategies/procedures and interoperability functionality•Responsible for the strategic planning and implementation of global interoperability training between the three GSOCs•Constructing and developing security operational procedures to fulfil client requirements for all MS locations both regional and global•Security Systems Access Control & CCTV Systems management across all MS locations•Providing demonstrations/presentations to MS partners and external businesses etc on the GS GSOC Enterprise security model and how MS use its own and third party product providers to provide a security solution.•Client liaison across all related MS departments•Health and Safety liaison and risk assessment and development of escalations and processes Show less

• Internal and external patrolling, which may include locking/unlocking premises• Access and egress control • Dealing with various emergency situations, including report writing and communicating with emergency services• Key control• Demonstrate an understanding of excellent customer care• Efficient reporting of loss, stolen and/or vandalised equipment and/or property• Comply with carrying out any other duties reasonably requested from your Line Manager• Use of Lenel… Show more • Internal and external patrolling, which may include locking/unlocking premises• Access and egress control • Dealing with various emergency situations, including report writing and communicating with emergency services• Key control• Demonstrate an understanding of excellent customer care• Efficient reporting of loss, stolen and/or vandalised equipment and/or property• Comply with carrying out any other duties reasonably requested from your Line Manager• Use of Lenel Onguard systems Show less