Responsible for leading the program governance of the global technology investment portfolio and the agile investment framework for IBM delivery & Integrated operations, including leading the strategic planning processes. Working across organisations globally to ensure the development, deployment and benefit realisation of new solutions.Deployment is across the entire GTS client portfolio (1000+ clients), from large enterprise clients to smaller SMB clients in many markets and across… Show more Responsible for leading the program governance of the global technology investment portfolio and the agile investment framework for IBM delivery & Integrated operations, including leading the strategic planning processes. Working across organisations globally to ensure the development, deployment and benefit realisation of new solutions.Deployment is across the entire GTS client portfolio (1000+ clients), from large enterprise clients to smaller SMB clients in many markets and across all industries.The primary focus has been to deliver global infrastructure automation solutions for all clients across GTS infrastructure delivery. Defining an automation ecosystem that provides operational insights, agile delivery solution and conventional infrastructure automation to deliver operational efficiency and improved client delivery. Show less

Leading the operational management of a cross platform delivery team of 12k headcount across 8 market teams across Europe. Ensuring cost optimisation of both people and vendor spend, whilst driving the overall operational strategy.

IBM Global Technology Services European transformation & strategy leadership supporting a $4B services business. Focused on the strategic imperatives required to support cost efficiency.

Leading the transformation and expansion of the global delivery centres in support of the European market, including the establishment of a new 3,000 headcount centre in Poland.

Management of a 2,000 desktop platform management professionals across Europe. Forming and then transforming the capability to support desktop outsourcing clients.

Responsible for the operational establishment of new Global Delivery Centres in various emerging market. This included deployment of operational process to support the delivery of a cross competency delivery centre. As the transition programme manager, I was also accountable for the transfer of services. Subsequent responsibilities have included the establishment of a further 6 Devliery Centres on 4 Continent and in 6 countries, this has included deployment of the operational management system… Show more Responsible for the operational establishment of new Global Delivery Centres in various emerging market. This included deployment of operational process to support the delivery of a cross competency delivery centre. As the transition programme manager, I was also accountable for the transfer of services. Subsequent responsibilities have included the establishment of a further 6 Devliery Centres on 4 Continent and in 6 countries, this has included deployment of the operational management system and growing the operations to in excess of 10,000 FTEs in a very short period of time. Show less

Responsible for the solution design and implementation of all new customer engagements requiring support for End User Services. The competitiveness of the services offered was paramount and a therefore driving down cost and improving quality was a key objective of this role. Responsibilities also included interlock with EMEA and NA strategies and deployment.

Management of client transition and transformation programmes. Project budget of between $1 - $5m with project teams of 5-15 resources.