Stuart O'Brien Email & Phone Number

Playa Del Carmen, Q.R., Mx

London, England, United Kingdom

Are you looking for a talented Travel professional or following a #Hashtag 🤫I have been lucky to be part of the Travel Industry for over 20 years, living and working all around the World, navigating the bustling world of Airlines, Tour Operators, Hotels, Travel Agents, Cruise Lines & DMCs .Values driven with a strong focus on Recruitment, Training and Mentoring high performing Teams.From weathering disaster recoveries, launching new Destinations and Products to keeping Customers and Team Members smiles sparkling across Call Centers, Airports, Hotels, and Resorts.So, if you're seeking a Dynamic, Entrepreneurial Resourceful Leader with a knack for solving problems, improving NPS and is Passionate about making Holidays Perfect then please get in touch with me as I am currently exploring new career opportunities.Respect,Stuart🇬🇧#Ono#HireMe#OpenToWork#BuscoTrabajo2025#TheBestDayOfMyLife#ShapedLikeChichenItza#NewCareerThisYear2025#ClickOnTheHashtagsAbove

Riviera Maya - Mexico

Passionate Entrepreneur and Tourism Expert based in Mexico.Leveraged my understanding of the Caribbeans Travel and Hospitality landscape to launch and scale The Respect Card, a unique loyalty program connecting Travelers with Tours, Attractions, and local Businesses.Founded and led from the original bootstrap idea from proof of concept to @TheRespectCardWe spearheaded the creation by driving growth and forging valuable partnerships with local suppliers.My Experience in Customer Relations and Retention fueled a focus on member satisfaction, ensuring a seamless and rewarding Experience for #TheRespectCard users.Designed a user-friendly website and spearheaded Social Media Management, building Brand awareness and Community Engagement.Connect with me to discuss collaboration on innovative projects in the Travel Industry or explore my expertise in sales, marketing, customer relations and branding.🌈#HireMe#SocialMedia#LoyaltyPrograms#TravelEntrepreneur #ShapedLikeChichenItza#NewCareerThisYear2024

Mexico, Panama, Costa Rica, Dom Rep, Cuba, Jamaica, The Bahamas.

A thoughtful Leader, Innovator & Caribbean Customer Champion.Based in Mexico leading a Team of Destination Managers and DMCs across the Caribbean and Latin America.Building All-Star Teams through Training and Development to Designing a Culture of Excellence.I Recruited, Trained and mentored Service driven Teams who deliver unforgettable Virgin Experiences.Introduced Overseas Concierge, seamless Branding, on-time Operations with robust Disaster preparedness.I spearheaded new and unique Customer Initiatives that elevated every aspect of the Customer Journey.Under my leadership the regions gateways consistently delivered KPIs in Sales and NPS Service.As an FTO chairperson and Branson Centre of Entrepreneurship mentor, I'm Passionate about Responsible Tourism and Community Development.🇲🇽#HireMe#TeamWork#ResponsibleTourism#MeetingsiAndIncentives#ConferencesAndExhibitions

Jamaica, Cuba, Bahamas, Turks And Caicos, Puerto Rico And Dominican Republic.

Caribbean Resort Management Leader Proven track record of exceeding profitability and developing high-performing Teams.Led a team of Resort Managers optimising Country Budgets, maximizing Income, and consistently surpassing challenging targets in challenging cultures and environments.Key Achievements:Team Development: Recruited, trained, and mentored staff in each country, empowering them to excel in new roles.Sales & Service: led local and international Teams through targeted Performance Management for Sales and Service Training, resulting in consistent growth and Customer Satisfaction.Health & Safely: Trained teams in Emergency response procedures, conducting Train-the-Trainer programs to ensure worldwide preparedness.Brand Awareness: Cultivated a positive and enviable Brand Reputation throughout the customer journey, leading to increased NPS Customer Loyalty and Recommend to a Friend.Contracting: Negotiated Contracts with new and existing suppliers, securing favorable commissions, room rates and exclusive discounts and special offers while reducing Operational costs. Set up Virgin Holidays Cruise operations in several Caribbean ports.🇯🇲#HireMe#Marketing#TeamLeadership#BudgetManagement #ShapedLikeTeotihuacan#NewCareerThisYear2024

Antigua And Barbuda, St Kitts And Nevis, St Martin And British Virgin Islands

Delivering the Best Holidays in the Whole Wide WorldManaging Office, Airport and Cruise Operations, I've always empowered Teams to consistently deliver First Class Holiday Experiences with Lasting memories.Team Leadership: Managed and motivated international teams in high-pressure resort settings, fostering a culture of Respect and Inclusion.Customer Service: Obsessed with customer satisfaction scores, I implemented initiatives and Team incentives that consistently placed my gateways among the top rated in the World.Communication & Reporting: Effectively bridged the gap between DMC Operations and Tour Operator Finance by crafting clear, concise reports and deadlines.Product Development: Spearheaded the launch of Virgin Holidays Cruises (Virgin Voyages today) in Puerto Rico and introduced Hip Hotels and TCD to the region.Customer Experience: Designed unforgettable Exclusive Tours and Excursions with VIP itineraries that consistently exceeded customer expectations.🇦🇬#HireMe#SocialMedia#TourOperator#HealthAndSafety#CustomerRetention #ShapedLikeChichenItza#NewCareeraThisYear2024

The Maldives, Sri Lanka, Mexico, Cuba, Brazil, Egypt, Israel & Jordan.

At this stage in my Career I was responsible for overseeing the day-to-day operations of the team, training staff and ensuring performance levels exceed targets and each team is highly motivated based in The Indian Ocean, Africa, Asia and Latin America.• Exceeded sales targets year on year with an 18% increase.• Managed daily operations of luxury cruise and river cruise in several ports.• Successfully resolved customer issues reducing compensation spend.• Generated monthly and annual sales reports.• Trained teams in sales, negotiation and time management.• Created a friendly and professional team with a can-do attitude.• Ensured the customer always came first and CSQ targets were exceeded each season • Implemented new sales strategies to ensure each team exceeded KPIs.• Evacuated the Maldives after the Tsunami in 2004 and assisted in risk assessments.🇧🇷#HireMe#CruiseLines#ShapedLikeCoba#SalesAndMarketing#TrainingAndDevelopment#CommercialAndDataAware

Corfu, Austria, Costa Dorada, Andorra And The Dominican Republic.

Operated as Team Manager providing a range of services, distributing duties, sales, health and safety training managing teams in European Countries, Ski destinations and the Caribbean.Implemented team goals and objectives each season.Trained team members on all aspects of their role.Set up resort inductions and Inspired and motivated team members. Provided effective feedback for all team members in various roles.Managed remote teams in satellite gateways.🇩🇴#HireMe#Excursions#AdventureTravel#ShoreExcursions#AirportsAndAirlines#ShapedLikeEkBalam#ContractingAndNegotiation

The Algarve, Tenerife, Ibiza, Lanzarote And Costa Del Sol.

Customer Service Representative providing Customer Service and sales in Portugal the Spanish Mainland, the Balearic and Canary Islands.• Dealing with large numbers of customers daily to ensure complete customer satisfaction.• Handling customer complaints promptly and effectively to ensure complete customer satisfaction with no disruption or negative impact.• Exceeding monthly excursion sales targets to achieve KPIs.• Completing ABTA Health and Safety checks.🇪🇸#HireMe#Innovation #Entrepreneurial#BusinessDevelopment #ShapedLikeChichenItza

London, England, United Kingdom

Dealer Sales Manager, managing mobile phone dealer sales in the UK generating revenue by selling mobile phone rental service. 🇬🇧#Sales#HireMe#Marketing#DataDriven#Business2Business #ProductDevelopment#ShapedLikeTeotihuacanMeeting and exceeding planned sales goals.Coordinating brand and marketing materials with contracted partners. Training and Development of new customers.

Watford, England, United Kingdom

Managing a small team and shop operations, overseeing the sales floor and providing maximum profitability. Implementing Instore seasonal promotions. Recruiting, training and assigning responsibilities, setting sales and customer service targets. Administrating daily accounts, meeting monthly, quarterly and annual sales and financial targets. Controlling mobile phone and accessories inventory to ensure sufficient stock, rotated and changed by season or new product launch.📱#Tech#StartUps#MobilePhones#Communication #NewCareerThisYear#ShapedLikeAPyramid