Stuart Peake Email & Phone Number

Prestatyn, Gb

Manchester Area, United Kingdom

London, England, United Kingdom

Managing the service lifecycle within the Digital / E-commerce space; supporting website and app services to enable consistency and growth; creating roadmaps for superior go-live transition and operations management.

o Leading & supporting projects to revitalise Digital IT at Salford University, including:o Enrolling devices in Microsoft Intune (discovery, contact, scheduling, capacity planning), o Leading a team configuring Samsung Knox for auto-enrolment of mobile deviceso Analysing Incident and Problem trends; defining new categories & hierarchies for Incident Management within ITILo Interviewing & selecting potential candidates for Service Desk roleso Creating job specification(s) for a senior lead/management role(s)

United Kingdom

Managing IT services and processes for an established and rapidly-growing business.● Transforming an accounting and finance-forward Umbrella company’s IT infrastructure from the ground-up● Creating infrastructure diagrams and identifying constraints and opportunities for moving hosts/suppliers● Business analytics requirements for multiple finance-based applications and services, then mapping them to processes and ensuring sufficient service wrapper● Full project management inc. budgetary oversight + line management of IT department

Port Sunlight

Alongside standard service management duties, I operated as a Devops practitioner, co-managing ICT operations for a key part of Unilever’s Marketing platform. This utilised cloud-based computing, SaaS, PaaS, automation and agile working across multiple geographical boundaries and technologies to deliver services such as content repos, customer analytics, and social media integration. My team operated under a flat management structure, so I was co-Innovation & Service Manager for many services supporting global brands such as Magnum, Tony + Guy, Ben & Jerry’s and many more.

Port Sunlight, Wirral, Uk

Lead Analyst for global and regional marketing tools, inc. Careline, Nelson Answers, Market Mapping etc.

Port Sunlight, Wirral, Uk

Lead Analyst for customer development software. Responsible for trade promotions and marketing technologies such as Siebel and ProClarity, BORIS/Datamart, PRIME, DEX and Galileo, plus several others. Continuing to provide service improvement, reporting and problem tracking options to the resolver teams and the business. Delivering documentation and support information on the service to the wider IT community within Unilever.

Chester, United Kingdom

Service Operations, assisting management of IT-for-IT services in business-critical environments and supporting the lifecycle of core services. Directly managed two European services and instigated & managed a 20,000-user project.

Acting as a liaison to Unilever’s Europe-wide service desk, providing a full suite of training services to the business, inc. leading training sessions, creating bespoke training material for new software services, content meetings with European training centres and advice on training delivery. Also acting as a quality analyst, ensuring changes to the software services are communicated to the business on a global scale; reviewing implementations by Project Managers to facilitate the entry of their new service into the software catalogue.

Chester, United Kingdom

Software trainer, in the UK and Europe. Second-line Application Support Analyst; promoted to QA lead and internal staff trainer, ensuring a high standard of employee proficiency; promoted three times in six years.

Diploma Of Higher Education, English Literature And Religious Studies

English Literature

Education record