Stuart Russell Email & Phone Number

United Kingdom

Edinburgh, United Kingdom

Responsible for the management of key strategic global IT suppliers for EY worldwide. Working independently with interaction up to CIO/CTO level within an established framework, under minimal guidance with the responsibility and accountability for the management of operational service performance of key suppliers within the EY Technology Supplier Management Program. Acting as a subject matter expert and responsible for the completion of multiple complex vendor management support activities… Show more Responsible for the management of key strategic global IT suppliers for EY worldwide. Working independently with interaction up to CIO/CTO level within an established framework, under minimal guidance with the responsibility and accountability for the management of operational service performance of key suppliers within the EY Technology Supplier Management Program. Acting as a subject matter expert and responsible for the completion of multiple complex vendor management support activities, supervising personnel in the use of appropriate procedures, techniques and tools to meet organisational goals and objectives. Working in global teams with initiatives in over 175 countries in activities and decisions which influence the success of projects and team objectives. A key interface with leaders, service managers, suppliers and other personnel, developing and maintaining the relationships needed to apply the firm's operational and supplier management goals. • Responsible for the delivery of global supplier contract performance against budget• Supporting global service owners in regular scheduled vendor interactions • Building relationships of value with vendors that help ensure service performance• Acting as an escalation and resolution point for large scale contract and commercial issues• Defining underpinning contract service performance criteria • Designing and implementing ‘fit for purpose’ Service Level Agreements• Contributing to vendor selection processes as a service performance subject matter expert • Monitoring and managing vendors’ service performance against contractual obligations • Managing service performance reviews with vendors and service improvement and innovation plans as necessary • Production of a consistent vendor service performance scorecard across defined vendors • Delivering supplier service and commercial reporting to key stakeholders in the supplier relationship Show less

A senior management role reporting to the UK Service Delivery Manager for Heineken UK and responsible for managing and maintaining key IT suppliers’ performance and delivery. A key role in ensuring that IT suppliers deliver a quality service enabling Heineken UK to meet its business objectives.• Responsible for ensuring productive supplier partnerships are in place with key vendors• Responsible for driving service performance and value from Heineken’s strategic IT suppliers• Own… Show more A senior management role reporting to the UK Service Delivery Manager for Heineken UK and responsible for managing and maintaining key IT suppliers’ performance and delivery. A key role in ensuring that IT suppliers deliver a quality service enabling Heineken UK to meet its business objectives.• Responsible for ensuring productive supplier partnerships are in place with key vendors• Responsible for driving service performance and value from Heineken’s strategic IT suppliers• Own and manage key stakeholder relationships at all levels across the business• Responsible for managing and reporting supplier performance against contract• Subject matter expert in contract negotiations and the proposal of new services/support• Responsible for managing and resolving contractual conflict and dispute• Responsible for the creation, ownership and delivery of Continuous Service Improvement• Plan, run and execute operations project and service transition activities for new IT projects Show less

Secondment in role as Business Information Manager at Heineken International in Amsterdam. Living and working in Amsterdam between September 2010 and February 2011. Reporting to the IT Manager for Heineken Corporate Office and directly responsible for managing the IT requirements of Global Functions including Global Corporate Relations, Global Audit, Global Legal Affairs and The Heineken Experience.• Senior IT single point of contact for Global Function Management teams to CEO -1 level•… Show more Secondment in role as Business Information Manager at Heineken International in Amsterdam. Living and working in Amsterdam between September 2010 and February 2011. Reporting to the IT Manager for Heineken Corporate Office and directly responsible for managing the IT requirements of Global Functions including Global Corporate Relations, Global Audit, Global Legal Affairs and The Heineken Experience.• Senior IT single point of contact for Global Function Management teams to CEO -1 level• Responsible for the provision of high level IT consultancy to Global Functions• Responsible for converting functional requirements into IT technical specifications• Responsible for the creation and management of RFI, RFF and RFP process• IT budget management and reporting for 1.5M Euros in 2011• Project Management responsibility for key international corporate projects Show less

A senior management role reporting to the Operations Manager for UK Business Systems and responsible for leading a team of technical and functional IT personnel delivering service and support to the Heineken UK business.• Responsible for the hands on management and development of a team of 21• Responsible for delivering service and support across multiple platform including Heineken UK’s core SAP ERP systems, client and distributed server including a Citrix… Show more A senior management role reporting to the Operations Manager for UK Business Systems and responsible for leading a team of technical and functional IT personnel delivering service and support to the Heineken UK business.• Responsible for the hands on management and development of a team of 21• Responsible for delivering service and support across multiple platform including Heineken UK’s core SAP ERP systems, client and distributed server including a Citrix environment• Responsible for the delivery of second tier functional SAP support to key business areas including sales, distribution and brewing• Key in communicating to the business community during change implementation• Contributing to continuous improvement plans and initiatives across Operations and Business Systems• Supporting as Operations Lead, assisting to deliver key business projects Show less

A senior management role reporting to the Head of Service Management at THUS. Leading a specialist team of Service Managers responsible for the newly formed Service Improvement function.• Successfully developed, designed and deployed from scratch the THUS Service Improvement strategy and structure including; vision, guiding principles, qualification criteria, engagement and operating model and key performance measures• Accountable for the end to end delivery of THUS core and support… Show more A senior management role reporting to the Head of Service Management at THUS. Leading a specialist team of Service Managers responsible for the newly formed Service Improvement function.• Successfully developed, designed and deployed from scratch the THUS Service Improvement strategy and structure including; vision, guiding principles, qualification criteria, engagement and operating model and key performance measures• Accountable for the end to end delivery of THUS core and support services from Prospect to Bill• Responsible for restoring trust and returning Corporate customers service delivery and experience of THUS to acceptable levels through structured Service Improvement Planning• Playing a lead role in feeding into the THUS continuous improvement model and governance• Senior Manager with hands on day to day customer contact• Key player in the Operations escalation chain • Instrumental in Service Design and Bid Support Show less

• Service Account Manager responsible for the delivery and development of Internet based services such as hosting and content management to large corporate organizations• Directly responsible for the companies key accounts large scale corporate partners and blue chip organisations• Responsible for the production and maintenance of contract and SLA documentation for key accounts• Accountable for the quality of all aspects of service delivery to main revenue generating business