As a strategic projects / customer engagement manager at Dunlap & Kyle Tire Company, I oversee the implementation of new initiatives to enhance customer satisfaction, retention, and loyalty. I work with cross-functional teams and external partners to deliver value to the customers and the company by leveraging my expertise and insights in the tire market.With over 19 years of experience in the tire industry, I have a proven track record of leading digital transformation and innovation as the former chief information officer at Dunlap & Kyle Tire Company. I have strong skills in management, business strategy, project management, and communication, and I am fluent in German and English. I am passionate about creating positive and lasting relationships with customers, and I strive to improve the customer experience and the brand reputation of Dunlap & Kyle Tire Company.