Stuart Watts Email & Phone Number

Salford, Gb

Salford, Gb

Promoted to lead officially the Field IT Team for Europe while maintaining all my previous local support responsibilities and functions. Now handling local user support for the UK and a number of European offices, as well as taking an active leadership role with staff decisions and responsibilities. Providing input into the Support Operations leadership structure as well as the wider IT management landscape.Additionally providing Major Incident Manager responsibilities for the global organisation, and Asset Management responsibility for the EMEA region.As of the start of 2024, I've also taken on Project Management responsibilities for the Emerson/NI acquisition, heading up the User and Site Support workstream, utilising my knowledge and skillset to ensure a smooth transition between service owners and keeping the user experience during this time of great change as positive as possible.

Newbury, England, United Kingdom

Promoted to Level IV, Principal Field IT Engineer, in recognition of my 10+ years with NI, and the expanded scope of work I've taken on in the last year, including more leadership activities within my team.

Added Delivery Leadership responsibilities to my role.This included bringing the EMEA Field IT team on board with Agile work practises and implementing tools to support this initiative.

Newbury

Received a promotion to the Desktop Systems Specialist III level after 8 Years with National Instruments.Recent highlights have included travel to support and on-board sites across Europe, Being a core team member of various Infrastructure upgrades, proposing and implementing much needed upgrades to the collaborative and meeting areas in the local office, providing in-house training to local and remote user groups for Office 365/Teams, as well as maintaining the local assets, infrastructure, and supporting directly at desk-side or remotely, users in the UK and across northern Europe to high praise from end users and business stakeholders at all levels of the organisation.

Newbury

Diverse support requirements for a very advanced company.Skills required in every area of desktop support for users of average to expert technical ability, creating a challenging support environment.Server support and Network support as well as many Ad-Hoc support requests for all manner of technologies and systems.Contract management and negotiation skills developed during services account reviews, eg. Mobile phones, business broadband and ISDN connections.Maintained business operations during a period of being sole support for the UK branch, then bringing on board and training a new colleague.Areas of responsibility have grown over the years to encompass IT operations across the Northern European Region, providing user support, asset management, procurement and onsite support to a number of remote offices.

Second and Third line ICT support, assisting users in a face to face and remote support role to resolve a broad spectrum of incidents or requests that can't be dealt with by first line support. Support of a wide variety of devices, including remote and international troubleshooting of laptops and Blackberries.Installation, configuration, and deployment of desktop systems, laptops, mobile devices and video conference systems.Providing training for users on mobile devices before deployment abroad to site offices where support is minimal or difficult.Maintained control over the backup systems from my previous role.Experience in supporting Lotus Notes, and assisting the business through the transition to Microsoft Outlook.

Responsible for the smooth operation of a global data centre.Tasked with the efficient management of large numbers of backup tapes (200+) on a weekly basis.Performing restores of a wide variety of business data.Performing basic maintenance and support of the server hardware and software, often dealing with highly confidential information.