Part of a team providing both phone-based and on-site support for over 15,000 Staff and Professionals at LHSC and SJHC in London and area.

Involved with the migration of 1500+ devices across multiple locations to Windows 10. Includes project management, creation of processes and documentation.

The Scale Model Podcast is a biweekly podcast focusing on the Scale Model Kit industry. News, interview and opinion about the scale modelling hobby are featured.Stuart and Anthony present an easy-going format which has amassed a large following worldwide.

Providing consulting and training services in the areas of productivity and IT optimization.

ContractSupporting the Windows 10 migration project at GDLS Canada

ContractProviding technical support and training to a large client base transitioning to Windows 10 in a corporate setting.

4 Month Contract Primary support contact for a help desk supporting 700+ users. Software and hardware support for PC’s, Mac’s, tablets and phones.Escalation of incidents to other members of the help desk team.

Assisted with the monitoring and maintenance of the primary backup environment at London Life and other companies under the Canada Life organization utilizing Networker 8 and 9.Level 2 support for all inquiries related to the backup environment.

Providing technical support and strategy to both internal and external clients for London’s leading digital agency. Management of the backup and disaster recovery plan.Assisted with leases and purchases of hardware and software.Support for various non-profit organizations with their strategic technology plans.Assisted in relocating RTCI into The London Roundhouse, a unique space from a facility and technology-planning point of view. The London Roundhouse is a 19th century railway roundhouse that has been converted into a high-tech agency space while retaining its heritage look.Provided support for various community organizations that were hosting events at the London Roundhouse. Including UWO Alumni, Sunshine Foundation and the SOHO Community Association.

Tivoli Storage Manager Administrator for Canada – Developed storage and archiving policy; managed ongoing storage trends to anticipate future needs; Nightly backups of 300+ servers in AXA Canada across 4 data centers and several remote locations.Ontario Disaster Recovery Coordinator - Planned and coordinated with the National DR Coordinator two disaster recovery tests per year; Implemented and reported on the tests and results; Gave results and recommendations back to senior management.Primary Support Analyst – Accountable for the operations group’s Infoprint policy printing system which was responsible for all policy and document printing Canada wide; Created custom applications and workflows for the operations department; Delivered operator training on applications; Provided primary support for any day to day issues; Verified server and production logs; Managed backup and archives.LAN Administrator for London Data Centre - Liaised with national telecom and security teams on matters affecting the Ontario region; Installed and maintained servers, switches and other hardware; Installed software in the data center; Monitored security logs and responded to threats. Assisted with recommendations for future IT purchases and leasing.Support Provider for all aspects of the local hardware, software and network infrastructure in the London area. This included a level 2 help desk function, which involved escalating / managing responses to incidents in both London and Toronto offices.