CBA also includes Partners Benefit Group, Inc., Reimbursement Specialists, Inc. and ComplianceSource, Inc. • Reduced claims processing cycle time to 4 days and enrollment administration to 2 days• Lead contact for insurance carrier, technology, legal and other service partners• Coordinated 4 benefits agency acquisitions• Evaluated and launched major software technology initiatives• Lead operations of third-party administrator experiencing 70% growth in 3 years• Negotiated, established, and implemented security, privacy and administrative protocols for carrier partner and client compliance needs, including SOC 2 Type II certification• Compliance lead for client matters, executive operations lead for key clients and sales initiatives.

• Responsible for overall administration of the company, including strategy, operations, account management, finance, technology, compliance, privacy, human resources, policies and procedures• Managed benefits and enterprise software migrations from selection to customized development• “Solution Visionary” award-winning product improvement and innovation resource for national health payment solution provider Evolution1• Restructured client-facing and centralized support staff resulting in company-wide quality improvement• Initiated corporate on-boarding and continual employee training to ensure line-of-site vision: from individual task to organizational mission• Served as lead representative for business partner relationships, from development to maintenance• Negotiated all client, business partner and vendor contracts• Directly managed large-client initiatives and implementations• Eliminated all lost revenue due to late billing and improper commissions payments• Improved claims processing cycle time from 15 days to 3 days• Lead complete continuous process and procedure redevelopment for all functions.

• Responsible for overall management of CatCare and Legacy Programs• Led business development efforts to Property and Casualty segment, including insurers, third-party administrators and employers• Broadened market access by channeling distribution through managed care companies• Enhanced delivery of services and client relations by streamlining process and assuming control over previously outsourced responsibilities.

• Responsible for management and retention of higher-education accounts, with annual revenue of over $87 million• Directed successful customized implementations of new, prestigious $10 million cases• Developed strategic-based account designation structures enabling more cohesive management• Led departmental redesign of staff responsibilities for improved efficiency and effectiveness• Created company’s strategic account management planning process

MCMC purchased the assets of Peer Review Analysis from CORE, INC.• Responsible for overall performance of this new medical management company• Led establishment of independently functioning corporation immediately upon close of transaction• Managed complex integration of two existing organizations into one cohesive entity• Shaped and implemented product line management strategy to enhance revenue opportunities, service delivery and industry leadership• Directed organization’s efforts resulting in exceeding income target by more than 75%.

• Managed national medical specialty review product line constituting 20% of total company sales • Created staff incentive reward system which improved quality, productivity and ultimately financial performance, meeting or exceeding net income targets• Improved net income by 5% through expense reduction and with throughput advancement• Managed $1.5 million office relocation project on time, within budget, with zero production downtime and resulting in improved workflow, enhanced communication and increased space flexibility• Attained yearly client retention above 95% by instituting and developing client-centered behavior • Led application redesign project to improve competitive position, efficiency and profitability• Directed successful effort to be among the first nationally certified Independent Review Organizations • Devised nation’s first outsourced pension disability review framework, establishing best-practice six sigma benefits management process• Created and implemented first national employer-sponsored voluntary appeals program • Provided leading role in transaction to successfully market and sell division.Director of Peer Review Services (1994 - 1998)• Managed company’s first large-scale process-reengineering project to completion on time, within budget and according to plan, establishing product development process and improving the corporation’s structure and quality of communications over divisional, functional and staff level lines • As member of corporate Product Board, defined and developed product management strategies• Improved on-time completion of case reviews by average of 10% with 16% increase in productivity through quality improvement initiatives, standardizing product workflows and restructuring staff • Led development and management of industry-leading quality improvement program • Reduced direct expenses and increased gross profits by 18% in first year.

• Oversaw development and administration of all operational functions • Improved operational efficiency, resulting in consistency across service centers, site consolidation, overhead reduction and hastening product delivery time• Initiated client consulting process to establish and confirm service procedures for their accounts, obtain direct feedback on satisfaction and determine additional business development opportunities• Spearheaded company-wide plan of regular contact and oversight of consultant physicians, resulting in improved product quality with 50% increase in managers' productivity• Reorganized structure of major customer service center to remedy inefficiency and low productivity, resulting in faster customer service and broader product knowledge.

• Developed new satellite office into largest operation within the company through geographic expansion and improvement of services, increasing income twelve-fold to $1.5 million in 2 years • Developed company-wide procedures for client handling, quality control and market analysis• Coordinated efforts of physicians, vendors and managers to produce medical reports faster, subsequently reducing regular report turnaround from 5 days to 1 day• Mentored 7 staff members promoted into management positions.