On Road Superviser - Operations
Operations received and distributed 16,000 packages per day (pick-up & delivery), $1.5M business per month, exceeded customer expectations daily exceeding profit goals, keeping costs low, improving driver efficiency by streamlining operations while implementing process improvements and training programs. Oversaw unloading of incoming freight, sorting, and (outbound) dock loading, ensuring all customer needs were exceeded. Aggressive focus on safety with speed of operations led to ranking of #1 out of 20 office by a reduction of accidents/injuries—equating to an annual increase in operational efficiency of $243,000 dollars per quarter. One-to-one direct customer involvement regarding larger customers, promoting great business development opportunities.