Manage operational efficiency and safety for commercial waste and recycling. Responsible for decreasing costs and continuous improvement. Advocate for CR&R's ideas designed to make life easier, cleaner, and safer in the community and to dramatically enhance recycling and materials reclamation.

• Built extensive book of clientele through creative marketing initiatives in Texas, Lousiana, Oklahoma, and Arkansas resulting in a 30% increase in customer base, and regularly surpassing sales goals, and earning partnership. • Developed and executed marketing/sales plans for vendors entering into new vertical markets• Participated in weekly partner meetings, influencing strategic product decisions and sales direction. • Demonstrated excellent customer service skills by actively building relationships with vertical markets in: K-12 schools, local government, small enterprise and health care; resulting in a 98% customer retention rate. • Developed and openly communicated aggressive sales goals with multiple vendor partners; resulting in recognition as the #1 revenue-generating reseller for key partner channel programs such as M86 Security, Cisco, and ArcMail. • Coordinated weekly meetings with multiple product manufacturers; increasing the accuracy of communications and decreasing the number of vendor technical support calls.

Operations received and distributed 16,000 packages per day (pick-up & delivery), $1.5M business per month, exceeded customer expectations daily exceeding profit goals, keeping costs low, improving driver efficiency by streamlining operations while implementing process improvements and training programs.  Oversaw unloading of incoming freight, sorting, and (outbound) dock loading, ensuring all customer needs were exceeded.  Aggressive focus on safety with speed of operations led to ranking of #1 out of 20 office by a reduction of accidents/injuries—equating to an annual increase in operational efficiency of $243,000 dollars per quarter.  One-to-one direct customer involvement regarding larger customers, promoting great business development opportunities.

Used new software and technology to reduce miles driven by 26% and increased the stops per mile by 18%. Trained, routed, and reported for seasonal help.

Worked from the ground up in all positions within the UPS Hub. Load/unload, cross docking, sorting and eventually earned a position as a service provider where I delivered/picked up parcels to residential and commercial customers.