Business Process Redesign and Automation Program. Implement roadmap for business process redesign and automation of Supreme Court judicial and registry services.Accountable/Responsible for:Customer Expectations and SatisfactionSchedule and Delivery date commitmentsQuality of Software and other deliverablesTeam:Clear prioritisation of work with emphasis on quality to reduce reworkBuy-in & accountability across the team e.g. quality & accurate effort estimationDocumentation and process improvement of all significant standard operating proceduresServant/Leader of the team - Coaching the team so that they are operating as effectively as possible with Agile values – monitor progress, minimise obstacles, facilitate daily stand ups, lead sprint planning and retrospective meetings.Results/Outcomes:Successfully delivered Australia’s first digital entry point for affected parties to complete an opt out notice for group proceedings.Successfully developed a digital process and software application to replace the manual process (time-consuming and inefficient) of managing Order data.

Objective to establish and maintain profitable, mutually beneficial, long term relationships with customers.Accountable/Responsible for:Profit - Cost estimation, Budget, Quotes Customer Expectations and SatisfactionContracts, Statement of Work (SOW), Service Level Agreements (SLA) and Work Breakdown Structure (WBS)Schedule and Delivery date commitmentsQuality of Software and other deliverablesTeamClear prioritisation of work with emphasis on quality to reduce reworkBuy-in & accountability across the team e.g. quality & accurate effort estimationDocumentation and process improvement of all significant standard operating proceduresTeam members workload and leaveHiring, probation and performance management of team membersServant/Leader of the team - Coaching the team so that they are operating as effectively as possible with Agile values – monitor progress, minimise obstacles, facilitate daily stand ups, lead sprint planning and retrospective meetings.Formalised focus on learning & improvementTransparent company wide reporting Company wide recognition of individual contributions to success Results/Outcomes:Reduced patch requirement from 10 per year in 2011 to 3 per year by 201897% of projects delivered on or before the promised date. Average range was 0.4 to 1.7 weeks early.84% of projects delivered at above the 40% target margin. Averaged 57% margin. Moved from 80% to 97% “good” customer satisfaction rating over 3 years.