Stuti Bhargava Email & Phone Number

Plano, Texas, Us

As the Chief Customer Officer at Critical Start, I am dedicated to championing our customers’ needs and driving exceptional value through our cybersecurity solutions. My role centers around fostering strong, strategic relationships with our clients, ensuring their challenges are met with tailored, innovative solutions. By leveraging data-driven insights and leading a customer-centric team, I aim to enhance the overall client experience, align our offerings with their evolving needs, and continuously elevate our service standards. At Critical Start, we are committed to not only protecting our clients from cyber threats but also empowering them to achieve their business goals with confidence and resilience.

Boston, Massachusetts, Us

Bristol, England, Gb

I am responsible for the global customer success organization which includes CSM, Digital CSM, Professional Services, and Sales Engineering. We focus on the Customer Experience includingonboarding, adoption and utilization of Immersive Labs’ platform. I lead a high-performance team ofcustomer success and technical services professionals, delivering a best-in-class organizationthat delivers immediate ROI to global enterprise customers and mid-size businesses.As part of the Senior Leadership Team at Immersive Labs and the voice of the customer, I am able toinfluence the strategy and direction of the company as well as the product roadmap. Key Accomplishments:• CSAT program put in place with an industry excellence score of NPS 60+• Customer Health: Developed metrics to proactively improve retention by 15%• Established and scaled the team while maintaining the lowest attrition rate in the company• Actively engaged in the local CS community as keynote speaker at multiple events and webinars• Created a new role, Digital CSM, to help with low touch customers and nurture campaigns

Boston, Massachusetts, Us

Lead a 45+ person team overseeing post-sales customer interactions (Customer Success, TCSMs, Support, Customer Education, Professional Services) at BitSight Technologies. BitSight is a company that defines the Standard in Security Ratings. Drive customer happiness from the time of inception through the entire post-sales lifecycle of a customer. Responsible for minimal churn and increasing conversions for recurring revenue business.

Waltham, Ma, Us

• Launched the Customer Success Management organization at Actifio. Defined the role of CustomerSuccess Manager (CSM) and help build the global team of 10 CSMs to support our largest enterprise customers• Defined and tracked metrics to help scale the CSM organization to measure efficiency and trackproactive efforts• Established and ran the NPS program at Actifio to help measure customer sat and provide a baseline• Converted the rich customer feedback gathered from customer engagements into a corporateinitiative - Customer Value Realization – prioritizes engineering resources to focus on the product’stechnical debt

Austin, Texas, Us

• Owner of I18N strategy & roadmap for entire software stack of Information Discovery product• Support services in customer issues and activities related to product roadmaps• Owner of marketing collateral for Information Discovery product

Cambridge, Ma, Us

Strategic: Mobile, Reporting solutions & VisualizationsTactical: Configuration, Installation & DocumentationExternal Communication

Round Rock, Texas, Us

Chicago, Illinois, Us

Executive Mba, Business Administration And Management, General

Professional Masters, Computer Science

Bachelors, Computer Engineering