Stuart Vaughan Email & Phone Number

Southampton

Southampton, United Kingdom

• Responsible for a operations team maintaining 400+ servers, across three sites covering:
• WSUS patch Management for the estate (servers and 2500+ desktops)
• Server installation, management, recycling
• Environmental Management (fire suppression, air conditioning, flooring, security, racking, UPS)
• Technical Documentation for operational tasks, server documentation
• Backups using EMC Networker

• To provide technical and operational support for all supported computing environments to ensure that computer services can be achieved on an ongoing basis and that utilisation, operation and administration of the.
• Provide a managed escalation route for operations and systems teams covering the areas of support provided by those teams as below.For the Systems team -Resolving faults covering desktop operating systems and software.
• Escalating call to appropriate 3rd line support if unable to be resolved by the skills within the team or to external support companies as required..
• Project involvement as part of the deployment of Active Directory 2003 replacing Novell 5.1
• Training new members of staff for 1st and 2nd line support

• Provide 2nd line telephone support and/or attend customer sites as necessary in order to diagnose and resolve customer issues.
• Support a varied and diverse server/network infrastructure across 150 sites ranging from large corporate sites (1000+ customers) to small local offices in the community
• Investigate and resolve issues covering Windows 95, NT, 2000 and XP as well as thin client terminals
• Supporting backups, file restores and data management for the estate, across a wide range of disparate corporate requirements

Eastleigh

• Provide end to end customer support ( 1st, 2nd and 3rd line) for all Nintendo hardware sold in the UK, covering installations, fault diagnosis and resolution of issues with customers of all levels of technical ability
• Arrange returns of faulty hardware via courier.
• Repair customer equipment to component level (in some instances)
• Refurbish equipment ready for disposal/resale
• Provide logistical and technical support for product launches for press and customers (software and hardware)
• Handle stock returns for Sierra (now Vivendi Games) and Gremlin Interactive