Steve Williams Email & Phone Number

Southeast

Birmingham, Al

Birmingham, Al

2009-present Rockwell Collins Birmingham, ALSr. Customer Service Engineer117th Air Refueling Wing Birmingham ANG Expertly manages customer relationships supporting Air National Guard Air Refueling Wing at AL, MS, TN, MI, and OH locations. Responsible for providing KC-135 avionics-specific classroom and hands-on training to pilots and avionics personnel, as well as supporting maintenance and operations activities.  Demonstrates a strong customer focus and the individual leadership commitment that has resulted in continued customer service contract renewal and expansion. Implemented and supports multiple initiatives to improve customer engagement, enhance services, and quantify value of service provided.

Dothan, Al

Sr. Field Service EngineerArmy Aviation Technical Test Center  Supported flight testing of integrated avionics and digital advanced flight control systems. Worked with internal and external customers to ensure awareness and coordination among all teams and individuals involved in testing process. Analyzed master test plan to determine the best daily course of action needed to meet scheduled deadlines. Developed test cards, gathered and archived digital data and test results, and authored both brief and in-depth test summaries. Provided initial field support services for Army Aviation Technical Test Center and Flight School XXI simultaneously, resulting in the capture of field service support contracts for each individual customer.

Fort Campbell, Ky

Field Service Engineer160th Special Operations Aviation Regiment  Provided field support of Common Avionics Architecture System and Cockpit Management System integrated avionics on multiple rotary wing platforms. Responsibilities included supporting maintenance and flight operations, systems training, and avionics test and evaluation. Managed parts inventory in support of a performance based logistics program requiring proper configuration management and one hundred percent spare component availability.  Instrumental in establishing engineering support office in DuPont, WA to support growth of customer support services.

Melbourne, Fl

Sr. Avionics Test TechnicianBusiness and Regional Systems Division  Performed testing and repair of flight control system subcomponents in a Lean Manufacturing environment using automated and manual test equipment, as well as environmental screening chambers. Prioritized testing and repair of subcomponents using SAP, MS Excel, and MS Access to ensure schedule adherence and on-time delivery. Performed duties as a FAA Certified Repairman to inspect and repair customer returned components.

Bachelor'S Degree, Marketing

Master’S Degree, Marketing - Project Management