Arturo Suarez Martin Email & Phone Number

Austin, Tx, Us

San Francisco, Ca, Us

Commercial Customer Success and Digital Sales: Managing a team of 35 professionals globally and a portfolio of 10000+ accounts through digital engagement and low-touch motions. Defining customer journeys and the PagerDuty suite of products guided trial experience.General Manager PagerDuty Chile: Led the landing of PagerDuty in Chile as a Customer Success Hub and grew it to over 100 employees across GTM and Engineering. Developing and executing nearshore/offshore strategies with a high impact on each department's bottom line.Global Customer Support: An outstanding team of over 50 Support professionals serving 1M+ users. Scaling the Support business into a revenue-generating engine while delivering the best-in-class customer experience through operational excellence.Customer Engineering: Managing a team of engineers to help solve today's customers' challenges in the shortest term, running in parallel to Product Development. Defining scalable high-value activities to improve product adoption and reduce churn.Automation: Continuing the Rundeck mission in alignment with PagerDuty's core values. Delivering the best experience to our customers throughout their full journey.

San Francisco, California, Us

Under the Services umbrella: - Field Engineering (Sales Engineering & Professional Services)- Customer Success & Support- Maintenance Engineering & Release Management- RenewalsDriving cross-functional execution, I am responsible for defining, operationalizing, and maintaining the portfolio of Customer Success Activities and Professional Services offerings with the goal of accelerating Rundeck adoption and driving critical business value for our enterprise customers and optimize the company's recurring revenue business.About Rundeck: Operations organizations are finding themselves squeezed between two unrelenting forces. On one side there are the business-driven demands of DevOps and Digital Transformation (“Go faster! Open things up!). On the other side, there are the business-driven demands to maximize security and stability ("Don't be the next hack! Don't be the next outage! Lock things down!"). And there, in the middle, is an already over-burdened Operations organization doing their best to avoid being squeezed beyond the breaking point.

Louisville, Co, Us

Defining the product strategy for our Open Source and Zend divisions. OpenLogic delivers Open Source based solutions bundling Support, training and professional services over 400 different OSS technologies to thousands of customers worldwide. Enabling freedom of choice, pure upstream OSS projects guaranteeing zero lock-in and encapsulating best practices.https://www.roguewave.com/products-services/open-source-solutionsZend Server helps developers create quality apps faster, automates the delivery of those apps from code to production, and provides the best back-end platform to ensure your apps perform at scale.http://www.zend.com/

London, England, Gb

As the part of the Field Engineering team, I am responsible for driving a variety of programs to execute, in the field, the Canonical Services go to market strategy. Adding to my previous responsibilities of Managed Services and Training, I lead the alliances with OEM vendors and VARs/SIs around our OpenStack and Kubernetes value propositions. I am in charge of designing and setting in motion the Foundation Cloud model and the Kubernetes Explorer & Discoverer packages.As a member of the leadership team, I am directly responsible for driving management functions, including helping the leadership team and the organization to ensure maximum effectiveness, communication, and efficient business rhythm. I do participate regularly in customer engagements, partner enablement and industry events to ensure our services are always aligned and consistent with the demand.

London, England, Gb

Canonical is now offering BootStack, a managed cloud service that can be provided on-prem or in an agreed hosting facility. In short: Canonical will build and operate a cloud on hardware chosen by the customer from the standard Ubuntu certified list. Once established, the operations for the cloud can be transferred to the customer at any time. This allows customers to focus on their business rather than the infrastructure while bringing up their OpenStack competency and capacity.BootStack covers cloud deployments from 5 hosts and upwards, thereby meeting the needs of a broad range of customer use cases - from production grade workloads to very simple proof-of-concept setups or test-dev workloads. The service includes the monitoring and management of OS, hypervisor and the entire cloud infrastructure, providing the customer with all the benefits of a private cloud and relieving the customer from the infrastructure management headaches by providing a comprehensive SLA.BootStack customers can take ownership of their cloud at any time. The key is to be able to invite developers to start using an internal cloud as soon as possible, to redirect internal development to the private cloud from less featured public clouds. Once the customer has staffed their cloud operations team, if they decide to follow that path, Canonical can provide training and transfer responsibility for cloud management to them.

Madrid, Comunidad De Madrid, Es

Stackscale is an Infrastructure as a Service (IaaS) provider offering Private Cloud services, in which the most important resources are of exclusive use by the customer and thus are highly protected against any activities performed by neighbouring customers, both in security and performance guaranteed terms.Stackscale targets medium and large consumers of computing, storage and network resources and all kind of IT integrators: Web/app hosters, eCommerce solution providers, managed services, social networks, BigData, VoIP, and virtually any IaaS, PaaS and SaaS provider, both private and public.Stackscale has presence in top-notch datacenters in Madrid, Amsterdam and Austin, TX.

Stackops is a company building IaaS solutions powered by OpenStack based on a reference architecture proven and verified. Customers who want to deploy StackOps to offer public and private cloud will follow this reference architecture observed to increase the chances of success on the project and to reduce implementation costs.StackOps extends OpenStack by adding own developed products (Premium Components) configuring a complete solution appealing to potential customers. In addition, we enable OpenStack for third parties to develop premium components that can be presented and published directly in our service catalog, guaranteeing our customers de certified Stackops quality and following a share revenue model.Stackops is defined as an Open Cloud Enabler, based on the following premises: • Stackops is based on open source standards, allowing its customization to any specific need or situation a customer can have when migrating to the cloud.• Stackops is a platform that facilitates the addition of all service providers in the cloud through a process of integration defined in such a way that management of all actors in the cloud is possible.Stackops platform provides an easy way to manage hardware vendors, software providers and cloud management tools and applications in a single forum, achieving optimal flexibility in the deployment, monitoring and cost of any IT process in cloud.As a Chief Operation Officer, also single-handedly in charge of the international Business Development and Sales of the company, I was able to deliver StackOps flavored OpenStack platforms in 4 continents while StackOps Community Distro turned into the enterprise grade version.

Moerdijk, Noord-Brabant, Nl

Reporting to Managing Director Iberia and IT Director/CIO performs the following tasksNetworking:Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.Implements network security at the regional level.Oversees the administration and maintenance of the company's infrastructure, and directs a team of 4 colleagues.Oversees the administration of the company's WAN.Telecommunications:Plans, manages and develops upgrades to telecommunications systems on a company-wide basis.Oversees all telephone changes, including routing for seating assignments.Manages the development of new data mobile services in partnership /alliance with mobile providers.Training & Lab Maintenance:Oversees the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary.Internal Systems:Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.Works with project teams to help implement and develop Internal Systems.Coordinates implementation of traditional and mobile services compliant with the company and product strategy.Implements and defines the web strategy of the company, presence in Social Media and web positioningHelp Desk Administration:Coordinates the resolution of all corporate help desk activities.Responds to escalated help desk issues.Oversees the administration and maintenance of our tracking software.Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely and quality manner.Asset Management:In charge of all IT-related asset purchases on a company-wide basis, with a budget of over 500K€/year.Assessment and management of software licenses on a company-wide basis

Kangarooster is a revolutionary new jobboard that utilizes state-of-the-art technologies to radically improve the experience of recruiters and candidates alike. Relevancy is key, as opposed to volume in present-day jobboard. Respect is core, as Kangarooster is the only jobboard that is truly candidate-centric. We are not paying lip-service to privacy, we embrace it.Project Executive Management following PMO methodology. In charge of tracking tasks time, cost and resources allocation. Managing a budget of over 400K€ and a team of up to 7 members from different providers. Third party liaison, SLA definition and partnership terms.

London, England, Gb

Cross selling ITC/ITS services to new and existing clients.Worked in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems, improving the structure and efficiency and the organsiation's IT and communications systems.Involved in a variety of activities, including marketing, project management, client relationship management and systems development.Responsible for user training and assessment, involved in sales and business development performing systems and communications market analysis, as well as technical duties.HR Project: Persigo for JCyL using BAS

Zurich, Zurich, Ch

Implementation of BAS in Adecco's ATLAS and APS companies.Analysis and Solution Definition:Understands client organization's direction, structure, and requirements.Analyzes client organization's industry and competitive position.Documents and analyzes required information and data.Prepares requirements, specifications, business processes and recommendations.Technical Recommendation and Testing:Understands technical design specifications.Defines test conditions.Develops accurate and complete test plans.Conducts testing according to plan.Identifies and documents system deficiencies and recommends solutions.Project Execution:Assists in enforcement of project deadlines and schedules.Takes input from supervisor and appropriately and accurately applies comments/feedback.Understands the necessity of project standards and applies them consistently.Develops internal and external meeting objectives and agendas.Prioritizes multiple tasks effectively.Understands the components of running a fiscally successful project.

Zurich, Zurich, Ch

CRM development lead in Microsoft technologies.www.adecco.fr development as front end technical manager.Xpert Online business analyst and deputy project manager offshore (Vancouver, B.C.) in JAVA environment

Mba, Business, Administration, Strategy, Finance, Operations, Marketing

Licenciatura (Bachelor'S Degree 4Yrs), Environmental Science

School Of Business Angels, Valuation, Negotiation, Due Diligence, Investment

Foundations V.3, It

Secondary School

Education record