Provided content management assistance to the Education Department transitioning between two learning management systems (LMS). Learned and became proficient in using the two LMSs. This position involved heavy document formatting to facilitate importing content into the new system. Cleaned and cross-referenced the imported data within the new LMS. Imported/updated media.

Liaison to Society of Certified Mortgage Bankers• Served as primary liaison to the leadership of the Society of Certified Mortgage Bankers (CMBs) and its committees, and provide membership support for more than 700 society members.▪ Facilitated Society Leadership Conference Calls, develop agenda, and work with committee members toimplement Society objectives▪ Managed Quarterly Conference Calls, procure speakers of relevant topics for an audience of over 300 attendeesDesignation Support Specialist• Provided guidance to members of the association/of the industry and administer over 25 designations programs,professional and achievement certificate programs provided in an instructor guided online atmosphere.Scheduled and coordinated proctored written examinations for individuals, or for groups of 2 to 50 students inconjunction with Association meetings throughout the country▪ Conducted and facilitated designation panel interviews for oral examination of designation candidates.

Executive Assistant to the President• Provided expert support to the President in execution of all organizational, national, or industrial objectives• Served as primary liaison between executive office and department heads• Maintained routine communication and relationship management with organization VIPs, membership executives and their staff, as well as all levels of allied, affiliated, or partnered organizations• Transcribed speeches, interviews, panel discussions for inclusion in national magazines, newsletters and presentations• Complete logistical control of travel for chief executive and all association staff of 60 and consultantsLiaison to Board of Directors, Affiliated Committees and Advisory Boards• Management of the Board of Director recruitment and election process• Managed and coordinated logistics for board meetings, including communications, materials production, catering• Worked closely with senior staff and president on annual selection/recommendation process of 30 committees/advisory boards for appointment by Chairman of the Board• Recruitedcommittee members through listserv, newsletter articles, and email blasts• Coordinated schedules of all committee/advisory board meetings in conjunction with association meetingsLiaison to Forum of State Associations• Worked with chairman and executive committee in the management of the Forum of State Associations officer election process from recruitment to election result announcement• Planned and executed two meetings annually to include: website, registration, agenda preparation,speaker and contract fulfillment, production of meeting materials, and working with hotel staff to ensure the meeting’s success• Membership management including billing, web content maintenance• Created, compiled and disseminated state survey data to members and congressional offices• Prepared agendas for monthly regulatory and legislative update conference calls and served as the call facilitator

At the USTDA Regional Directors and Country Managers worked to provide grant funding for the planning of projects thatsupport the development of modern infrastructure and an open trading system to overseas project sponsors. I assistedthe regional directors and country managers• Supported 3 Regional Directors and 14 diplomats• Coordinated all aspects of multi-city/country international travel for diplomats with State Department• Managed online federally-funded competitive bid RFP submissions system

Dewberry is a leading architecture, engineering and consulting firm. In the Federal Contracts division, I assisted 2 executives and 17 associates in the FEMA Map Assistance Center to inform the public of FEMA’s National Flood Insurance Program (NFIP) rules and regulations in a call center environment.• Compiled daily, weekly, and monthly call center data to facilitate forecasting and decision-making• Provided ad-hoc flash reporting for FEMA personnel on flood data from call center database in real time• Coordinated daily mass mailings to provide callers with requested FEMA flood map documentation• Respond to inquiries from local officials and the general public• Implemented outreach “school to work” program to mentor mentally challenged adolescents learn computer skills

National Association of Home Builders (NAHB), Washington, D.C. Jan. 2002 – Jul. 2002Assistant to the Executive Officer’s Council – Select Staffing: Contract EmployeeThe Executive Officers Council (EOC) of NAHB represents executive officers of State and local home buildingassociations.• Provided phone support for members of the Executive Officer’s Council related to services, training, and educationopportunities.• Created database for automated selection of Board of Director nominees, committee appointees, and bestpractices to be published in the annual report

At Nextel Communications, a leading provider of telecommunications, I worked within the Marketing Department administering the sales force automation program relational database lead distribution system.• Disseminated leads to national sales force via SalesLogix, a sales force automation program• Provided technical support to Nextel Communications sales force nationwide• Rebuilt databases as needed in the event of interrupted lead retrieval• Ran activity reports for Vice President of Marketing