Suba Muthukumar Email & Phone Number

London, United Kingdom

London, United Kingdom

• Worked across multiple departments to create and improve new business processes & used applications such as Eventbrite Sync, Click Tools, Riva and Dupe Catcher to enhance productivity.
• Developed and maintained dashboards, reports, validation rules, workflows, custom report types and custom objects.
• Customized web forms to ensure accurate data is captured on the platform.
• Managed development of new enhancements in the Salesforce Org and worked with external Salesforce development organisations.
• Supported and guided cross functional teams for communication, change management, end user training and adoption, system integration, end user support, reporting, data capture and data governance.

Slough, United Kingdom

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Deployed Salesforce packages and data migration.
• Created and customized - Custom Objects, Workflow Rules, Custom Fields, Validation Rules, email alerts and templates.
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
• Worked on various Formula fields, cross object fields, rollup summary fields, Picklists and also customizing page layouts.
• Worked in the implementation of FinancialForce.com PSA application.

London, United Kingdom

• Prepared reports on specific business KPI measures for dissemination by the COO, RVP Sales and Scheduling Teams.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Developed validation rules and re-framed pre-existing validation rules as per the team requirement.
• Developed SQL queries to get data from different related objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Prepared custom reports and dashboards on a monthly, quarterly and yearly basis to support the needs of individual teams and executive management.

London, United Kingdom

• Successfully balancing a dual role within the contract and salesforce administration, whilst competently undertaking a wide variety of additional tasks, as required.
• Supported in adopting and implementing the Salesforce.com Sales lifecycle for the Sales team so they could manage and close deals.
• Provided group training sessions for company staff in the use of Salesforce functionality (creating and amending new contact & account records, logging new tasks & events etc) to ensure maximised day to day use of the.
• Created custom objects, fields and page layouts for different profiles.
• Created new user accounts and configured Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

• Completing comprehensive research and development, liaising with clients to identify requirements and devise methodologies which fulfil their needs.
• Exhibiting in-depth knowledge of Microsoft Word and Excel to prepare reports and proposals, using extrapolated report data to provide feedback on client queries.
• Creating and maintaining a suite of letters and document templates to improve administrative workflow.
• Developing and administrating a customer database, creating search functions to ensure ease of access to vital information.

• Performing service quality, diagnostic and configuration testing on a range of mobile devices for Orange, T Mobile and Vodafone.
• Conducting standards-based, over-the-air configuration testing for mobile devices to distribute new software updates and configure settings during each mobile device’s lifecycle.
• Monitoring customer experiences of voice and data services on their mobile devices in real time, identifying and rectifying service bottlenecks to improve usage, service quality and customer satisfaction.

Mtech, Medical Instrumentation

B.E, Electronics & Instrumentation Engineering