Functions as the HR Lead ensuring the effectiveness on employee life cycle management, onboarding & orientation, benefit administration, HRIS support, payroll and compensation inquires, and other human resources policy inquires. Keep abreast of international, region-specific regulatory compliance for USA, and Canada.Collaborating internally in partnership with CoEs to work on the policies and processes improvement initiatives.Providing appropriate resolutions with the employees/stakeholders to manage the escalation of complex issues and maintain the SLAs.Managing payroll and a periodic audit/review of the payroll and expense management process.Identifying process improvement opportunities and recommends enhancements to increase efficiencies and/or improve data integrity.Resolving queries on benefits administration, leave, HR process and policies, completing employment verifications and reference checks, company policies.Providing continuous support to performance appraisal.Coordinating with relevant stakeholders to monitor vendor performance.Preparing MIS based reports on inputs from relevant stakeholders.Managing both internal and external audit of data, documents and processes.Planning, organizing, and coordinating HR projects and initiatives using project management approach. Support cross functional process excellence initiatives around Payroll, Recruitment, HRBP & Other departments.Imparting training to new team members on job responsibilities, job tools, process flows etc.Review team performance to ensure consistency and potential training needs or gaps.Providing ongoing support to the leadership on HR related matters, policies and procedures, reports etc.

 Ensured that the HR Shared Services Team delivers to consistently high levels while driving continuous improvement initiatives and effectively managing compliance Advised the clients through the global shared services and business process outsourcing (BPO) planning, deployment and management lifecycle Measured Operational performance through the use of metrics and key performance indicators (KPIs) Managed global HRSS US, Canada, and Mexico team to ensure all HR Services delivery requests are met Looked after onboarding, joining formalities, I-9 verification, HRMS, LMS, Payroll management, BGV Handled exits formalities and processing of F&F Settlement Managed process improvement initiates by preparing new SOPs, reviewing and updating the existing ones Prepared various internal communications, issuing various bona fide letters and certificates Shared monthly HR analytics dashboard to the management and stakeholders with emphasis on attrition data Collaborated with the HR Digital Transformation Team to implement the effective changes Functioned with stakeholders to develop/lead HR strategies, interventions to ensure desired results Worked as SME with direct involvement in HR operational cases Drove performance through an effective PMS system and capability building interventions Provided trainings and communicated team goals and deliverables to keep the team updated on changes Performed other HRSS related duties as assigned

 Developed & implemented performance dashboards & balance score cards  Maintained effective communication channels and relationship with the client organizations and other business partners  Adhered to all service level agreements (SLAs) established by HR Shared Services and appropriately documents case details and relevant information in the case management system Worked as Account Manager for employees deputed to client locations Accomplished employee engagement, client servicing and employee HR life cycle management Administered payroll, transfers, extensions, leave management, exit formalities, F&F settlement Prepared compensation and benefit plans and sharing with clients Ensured timely performance reviews, issuing extension & increment letters Shared monthly HR analytics dashboard to the management and stakeholders Issued various bona fide letters and accomplishing background verification Formulating HR SOPs and process improvements initiatives. Supporting client managers across the business providing guidance on HR process and policies Served as an escalation point for HR functional areas, coordinate responses and delivery of solutions

 SPOC for the secondment employees and onsite hires in USA and APAC countries Provided effective support and stakeholder management through India Managed joining formalities, on boarding, payroll, preparing dashboard, managing HRMS, LMS, exit formalities and BGV Handled claims reimbursements, transfers, extensions, EOA, full & final settlement Effective management of health insurance: Enrollment, change of status, termination Managed benefits administration of open enrollment, 401K plan, optional benefits Resolved employee grievances on policies, benefits, payroll, and performance management Maintenance of personnel data through HRMS, preparing dashboard and sharing with the stakeholders Issued various bona fide letters and certificates. Completing background verifications Reviewed & updated HR handbook and all SOPs to ensure effective deployment Executing review meetings, conducting policy & process improvement initiatives Received feedback from the hiring managers and sharing with the candidates Provided updates and sharing relevant reports to the managers and stakeholders Make sure Taleo data integrity and drive efficiency for employee referrals Prepare and issue Start Info, offer letter, drafting and administering staffing agreements Accomplish documentation prior to releasing the offer letter. Sharing offers details to stakeholders Make sure all contract work orders are stored appropriately and communicated to the relevant stakeholders Prepared new contracts, MSA, NDA, and PO for vendors and contractors

• Worked with the portfolio of JPMC and co-branded VISA and Master card accounts.• Responded queries with absolute customer satisfaction and high standard of presentation. • Effectively employed sales skills to achieve targeted sales.• Ensured all team and personal targets met.• Proved highly adaptable and flexible while working within a team.• Conducive in building branch team - coached, led, maximized efficiency and performance.• Acceded responsibilities with reference to process & procedures.

• Liaised with customers to resolve grievances of tariff, network, handheld devices & VAS. • Looked after customer retention program.• Monitored transactions to provide excellent customer service.• Managed Client Services Coordinators (creating staff schedules, workflow maintenance).• Built a team environment to coach, led and maximize efficiencies and performance.

• Liaising with the clients to resolve grievances.• Assisting clients with the end-to-end process operation.• Resolving queries of operational process, database management and report generation.• Devised Process Improvement Initiatives to analyze problems and develop solutions.• Conducted training to maximize end user efficiency and performance.