• Leading & managing the assigned territory( Abu Dhabi region) in terms of delivering the quality technical services to the customers, in order to make customer delight. • Doing Installations, testing & commissioning and providing after sales support for Olympus products.• Conducting PPMs, attending to customer complaints for any technical assistance & breakdowns.• Providing onsite technical solutuons for ETD (Endo thermo disinfector) machines, EDC (drying cabinets), 3D 4K ORBEYE microscope.• Working as a good team Player and has been assigned a specific territory (Abu Dhabi region) and responsible for providing Technical services & maintaining the service values in the region.• Imparting technical trainings regarding handling, cleaning & disinfection and organizing maintenance awareness programme for the customers.• Using the skills & experience for the betterment & quality of service on time.• safety stock control for inventory.• Grooming team by sharing knowledge and experience & focusing on achieving individual as well as team KPI. • Cost saving solutions by applying analytical and problem solving skills.• Working with Project team for the installations with integration of ORs

The German manufacturing company & provides wide range of medical devices for screening with therapeutic function. These are minimally invasive surgical treatments covering almost all the disciplines of endoscopy, General Surgery, Urology, Gynaecology, Otorhinolaryngology, Neurosurgery, and Orthopaedics, and pioneer in Industrial Endoscopy also, manufacturing endoscopic products for Industrial solutions in the sector of aviation, Defense, power, oil and gas etc.• Specialized in repairing medical & Industrial endoscopy devices. • Overseen in-house repair activities and handled all level repair related to the entire Product range. • Managed flow and control of spare inventory in addition to maintenance of service center. • Imparted technical training to regional engineers, Service Channel Partners and customers to enhance product understanding. • Drafted and executed Annual Business Plan, liaising with healthcare professionals to identify potential users, and generated revenue by introducing AMC/CMC & care and maintenance programs. • Responsible for achieving the yearly target on Service Revenue in terms of Service Contract renewals. • Performed Quality check of all the repaired endoscopy equipment before dispatching it to the customer. • Imparted training for cleaning, maintenance, and sterilization of Endoscopic Surgical Equipment's, all types of video gastrointestinal scopes and instruments in various hospitals staff and to partner engineers all over India.• worked on SAP.

The Japanese manufacturing company & provides wide range of medical devices for screening with therapeutic function. These are minimally invasive surgical treatments covering almost all the disciplines Endoscopy, Ultrasound Endoscopes, General Surgery, Urology, Genecology, Otorhinolaryngology, Neurosurgery, and Orthopedics.• Conducted in house repairs for endoscopes and peripherals.• Repair & trouble shoot expert of Ultrasound Scopes.• Attended the Seminars and Conferences for Demonstration.• Maintained 5 S activities in the workshop. • Customer education activities such as maintenance lecture and hands on training.• Got expertise on repair of Endoscopic Ultrasounds for cancer diagnosis & fine needle aspirations, was awarded for initiating Endoscopic ultrasound repairs in India.• Assisted workshop manager for education & training.• Maintained jigs & tools in the workshop.

Worked as a Service Engineer in RFCL LTD. which is the channel partner for the Fujinon Endoscopy. • Attended customer complaints and providing on site solutions. • Conversion of warranty customers into AMC/CMC customers. • Repairs & troubleshoot for GI products.• Repairing minor & intermediate level repairs for GI endoscopy.• Worked on customer relationship.• Training, education and care & maintenance programmes.