Subhash Kumar Email & Phone Number

Saskatoon, Saskatchewan, Canada

Mississauga, Ontario, Canada

I've responded to system incidents, problems, and escalations, assigned ticket severity, prioritised work accordingly, and collaborated with other teams. I've delivered within agreed-upon SLAs. I've been performing daily system monitoring, verifying the integrity and availability of system hardware. I've verified the completion of scheduled jobs, such as backups. I've applied operating system updates, patches, configuration changes, and performance tuning. I've provided solutions through group policies to manage, secure, and enhance assets and applications.

Toronto, Ontario, Canada

I've actively listened to customers' requests, confirming full understanding before addressing concerns. I've worked with customers to understand their needs and provide excellent service. I've developed team communications and information for meetings. I've conducted research, gathered information from multiple sources, and presented results. I've performed account management and maintenance for various applications and systems, created or modified user accounts and permissions, and performed password resets. I've resolved technical issues for customers by identifying the causes and supporting the client remotely using SCCM.

Saskatoon, Saskatchewan, Canada

I've patched software and installed new versions to eliminate security problems and protect data. I've enhanced the availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support. To create and manage virtual server computing environments, I've introduced cloud infrastructure and managed tools. I've established network specifications and analyzed workflow, access, information, and security requirements. I've created support documentation that empowers and enables the user community to extend skills, leverage system features, and find answers to questions without the need for support team intervention.

Toronto, Ontario, Canada

Diploma In Infrastructure Analyst, Information Technology

Bachelor'S Degree, Electrical And Electronics Engineering

Minor In Networking

Bachelor'S Degree, Electrical And Electronics Engineering