Subhash Kumar Email & Phone Number

Concord, Ontario, Canada

• In conjunction with other peers, uphold, maintain, and adhere to all infrastructure security practices including but not limited to: Servers, Networks LAN/WAN devices, PCs, Mobile Devices, Printers, Applications, Administration, Remote access methods, and infrastructures, physical and logical access.• Log, maintain, and monitor all calls in the central help desk software database, prioritize and assign calls to other team members, and ensure call closure with the IS/IT group.• Perform all Helpdesk and desktop support functions to create, maintain, and provide daily, weekly, monthly, and yearly reports from within the helpdesk software to be used to assist in problem monitoring, reduction, resolution, etc.• Assist in updating the helpdesk application version, and subsequent database including inventory additions and changes as well as user requests.• Assist in the build/image/repair/inventory and rollout of all new and rebuilt PCs.• Assist in the administration of the above systems for password resets, new user setups, and deletions and develop end-user documentation and guides.• Create, update, and maintain all security and access forms.• Update and maintain all IT documentation and other audit requirements.• Assist in ensuring virus protection for compliance with corporate security policies.• Maintain network incident reports and resolution logs with assistance from team members.• Develop and maintain up-to-date operations manuals, processes, and procedure guidebooks, manuals, forms, and flowcharts for use in daily operations.• Provide systems and applications support to include but not limited to:- MS Exchange/Outlook, Microsoft SharePoint- Windows 10, MacOS, Microsoft Office 365 applications- VPN & remote office access, SSL server access- Microsoft Terminal Services, RDP, and other remote-control applications- Web-based applications (Intranet)- iOS and Android mobile devices and UEM software- Printing and scanning- VoIP

Toronto, Ontario, Canada

Communicate with clients to diagnose technical issuesProvide step-by-step instructions to fix technological issuesProvide backup solutions whenever necessaryProvide training sessions for new hardware or software productsAccess instruction manuals to help users utilize their software or hardware properlyKeep detailed logs of client problems, solutions, and customer satisfactionProvide instructions in simple termsWork together with other Technical Support Specialists to find solutions to more complex issues.

Downtown Toronto, Canada

● Collaborated with The Executive chef and Sous Chefs to develop new recipes, quality test of final products and implemented procedures to ensure high quality food production and services.● Managed kitchen operation with 15 staff and re-developed the entire menu in 2019, resulting in increased sales revenue of the restaurant.● Improved restaurant ratings by developing new policy focused on increased guest satisfaction, higher food quality and better performance by the staff.● Reduced food wastage by implementing stringent inventory and stock control procedures. ● Maintained, organized and sanitized all refrigerators to store food items in compliance with HACCP and Ontario Public Health standard.● Worked as a team with effective and efficient communication, while providing assistance as needed in order to ensure smooth flow in kitchen operation.● Promoted safety and security of co-workers, guests, building and assets utilizing procedures and policies developed by the Organization.● Demonstrated continuous efforts to improve operations and streamline work processes. ● worked cooperatively and jointly as a team to provide quality seamless guest services.

Toronto, Ontario, Canada

● Was responsible to prepare and cook food in accordance with planned recipes and menu.● Made adjustments to food items to accommodate guests with allergies or specific diet concerns.● Operated various kitchen appliances as per compliance and safety measures.● Was responsible for portioning, arranging and garnishing food items based on recipe and client preference as per organizational standard and specification.● Assisted other cooks during the cooking and food assembly process.● Prepared any necessary sauces or accompaniments before meal service begins.● Butchered, processed and cooked various types of meats based on the menu items of the Function in compliance with HACCP standard.● Ensured all meats, poultries, dairy, sauces and vegetables are stored at proper temperatures and with proper tags as per Ontario Public Health Standard.

Miami, Florida, Usa

● Collaborated and supported the Executive Chef, Executive Sous Chef and Sous Chef in the galley delivering consistently high-quality food, handling purchase orders and efficient galley operation.● Supervised kitchen team of 30 staff responsible for dinner meal operation for 3000+ guests in high volume and fast-paced environment on cruise ship. ● Ensured highest standard and consistent quality in daily preparation while keeping up to date with the new products, recipes and preparation techniques.● Checked periodically expiry dates and proper storage of food items as per the established standard.● Maintained reports and records of all kitchen equipment ensuring its safe, hygienic and efficient use by kitchen staff at all times. ● Estimated daily production needs and checking the quality of raw and cooked food products to ensure that organizational standards are met all the time.● Executed menu selection with high degree of quality control & identified development requirements resulting in improved guest satisfaction and morale of team members.● Mitigated health risk by coaching kitchen staff about safe food handling practices in compliance with the United States Public Health standard.● Guided and trained the subordinates on a daily basis to ensure high motivation and a productive work environment resulting in better economic results for the entire kitchen department.

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