Subhash S. Email & Phone Number

CIO with a successful background in delivering multi channel, customer centric technology experiences across many industries including retail, e-commerce, construction, professional services, telecoms, manufacturing and financial services. Have worked on numerous projects that have delivered engaging and leading edge technology solutions to help businesses understand their customers better and can then improve customer service, brand awareness and engagement by using data insights and analysis to drive competitive advantages in ever changing and competitive commercial landscape. Highly commercially-aware having worked in both technology companies as a supplier and within an end user environment, with broad IT leadership and management experience having worked for leading organisations including PKF-Francis Clark LLP, McCarthy and Stone PLC, Lush Cosmetics, Beales PLC, Dreams PLC and IBM.Current successful implementation of multi million pound technology strategy to revolutionise the new Customer Experience initiative replacing legacy point solutions with a fully integrated CRM solutions built around Salesforce platform, Using multiple Salesforce products including Sales Cloud, Marketing Cloud, Communities and Service Cloud, this project explored the capabilities to leverage the power of Apps to extend and enhance the overall customer experience whilst ensuring the integrity and resilience of data with integration into legacy ERP and providing Big Data BI Reporting an analysis services. Implemented a new data lake with multiple data source ingestion including ERP systems, budgeting and forecasting solutions, sales solutions, marketing data and external data sources, into a near real time insight platform to allow the breadth of business users to achieve a single source of data supporting automated data and self serve consumption of data. Strong Information Security experience. Strong Retail experience with multiple Retail organisations delivering innovative technology that drives customer engagement as well as upgrades to ERP, PoS solutions and eCommerce/Mobile applications. Strong Professional Services knowledge and experience in driving transformation of operations and leveraging technologies including Big Data, AI and automation to drive operational efficiencies and improve client experiences. AGILE & ITIL aware, with experience of the introduction of best practice frameworks and methods.