Engineer
Current
Spice Net India Pvt. Ltd
Managing the entire call centre technology by providing system support to the customer service department including both Data & voice network and call centre specific hardware.Telecom Management Services (Digital and Analog Phone)EnsemblePro (Aspect)Monitoring EnsemblePro (Aspect) SoftwareHandling all application at user levelImport/Export the table in EnsemblePro (Aspect) PD Software.User creations & RightsMaintains of all EnsemblePro (Aspect)serversServices checked on daily basis.Provide 24*7 server support.Desktop Management Services First level support for Client Specific applications (Connectivity and configuration of applications only) Provide support for Windows XP, Windows Client, Office Automation & MS Exchange Client.Installation & troubleshooting in windows.Restore the windows, have taken backup, repairing etc.In Domain server, creation of user, given permissions, account settings, set policies for the users etc.Windows update & Mcaffee server & client end installation & troubleshooting.Job Responsibilities:--Troubleshooting of H/w & S/w faults in computers.Installation & configuration of new softwares and peripherals.Troubleshooting of printing problems in network, shared and local printersTroubleshooting of N/w problems in computers.Sort out the Problems of Modems in the networking & phones connected with modemsSolve the problems of h/w networking devices i.e. switches, cables, Audio cords, modems, telephones etc
